Claims Manager

Claims Manager - Mixed Portfolio **Primary Details** Time Type: Full time Worker Type: Employee At QBE, our purpose is to **enable a more resilient future.** Are you passionate about working for one of the world's largest insurers that offers excellent opportunities to grow your career and with offices in 27 countries? Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks. Today, we employ more than 13,000 people around the world. If you want to play an active role in this fantastic adventure within a successful organisation, this is an exciting opportunity to join our company as **Claims Manager in Madrid.** **Claims Manager** **Your new role** - Support the implementation and communication of a Claims strategy to support delivery of overall business targets - Contribute to the development and implementation of appropriate processes, procedures and strategies for the Claims function to support delivery of business targets - Contribute to the development and delivery of a strategic approach to ensure key customers are identified and retained within the business to optimize profitability - Use planned business levels and knowledge of the Claims environment to forecast Claims activity and support decision making - Lead Claims Teams in the development of a strong entrepreneurial Claims Culture - Contribute to and implement strategic programmes of business improvement which lead to long term efficiencies whilst managing continuity of service through transition - Monitor and manage Claims service performance to ensure control of and reliable prediction of Claims cost and frequency - Develop and implement processes to ensure that the Claims function is aligned to the needs of the class of business, and work closely with underwriters and other business functions - Maintain Claims Quality Assurance System to ensure effective control and delivery of robust Claims processes - Work with the Claims team to build and maintain relationships which support the acquisition and retention of profitable business - Develop relationships with key stakeholders/business managers to enable the class of business Claims function to fully support their needs - Work with key stakeholders/business managers to develop sustainable Claims products and services to attract and retain customers and increase profitability - Monitor and enforce the QBE European Operations Reserving Philosophy and Claims Handling Philosophy to deliver Claims Excellence within QBE European Operations - Produce & analyze weekly Claims data to enable effective monitoring of Claims - Produce & analyze reports on existing ,new Claims and any adhoc issues to provide accurate management information - Identify and evaluate potential improvements to maximize the use of technology - Lead and manage a team of Claims staff to ensure that the overall output and quality of the service provided by the team is within specified levels - Lead, motivate and develop the Claims team to ensure the required standards of performance are achieved - Support the continuing personal and professional development of all team members and coach individuals to achieve success - Ensure the Claims/Underwriting team have sufficient knowledge or access to information to enable them to perform their role - Empower staff so that the performance of both the individual and the team continuously improves **About you** - Previous experience in multinational and Financial lines - Excellent interpersonal skills - Team management skills - Project Management - Flexible approach and ability to recognise and adapt to changing business requirements - English working proficiency **At QBE, we are dedicated to creating an inclusive environment for all emloyees. Our positions are open to individual with disabilities, and we actively promote inclusion and diversity in our workplace.** **Why QBE? At My Best** At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small