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Digital Services Business Process Engineer
hace 2 semanas
HP Workforce Solutions (HPWS) is a new global business unit that brings together all commercial services teams across HP under one leader with a goal of providing a comprehensive portfolio of compelling services and solutions to our enterprise, mid-market, and even, in partnership with our strategic channel partners, to the SMB segment. Our goal is to enable CIOs to optimize the IT experience of their workforce while balancing other business pressures of affordability and risk. HP’s core strengths in personal systems and computing, printing and document workflows, and advanced collaboration solutions provide the foundation from which we will expand our services portfolio. Our passion for our customer and our employees will be our differentiation.
Supporting these objectives, as part of the Digital Services Enablement organization, the Business Process Engineer team is the end-to-end responsible to design and document best-in-class business processes to drive execution of strategic initiatives through globally consistent processes, strong collaboration, and deep insights. You will be **responsible for Quote-to-Cash operational process mapping for Enterprise business models, **acting as a key enabler for improved customer satisfaction and operational efficiency in the end-to-end value chain.
**Responsibilities**
- Communicates tactical process decisions and plans, project status, and issues and workarounds, in order to achieve alignment with relevant areas of the business, function, or region.
- Leads internal projects with medium to high complexity and risk, provides feedback on projects, and conducts post-project evaluations.
- Represents the needs of the business, function, or region on an ongoing basis to drive process improvements.
- Collaborates with operational teams and business stakeholders to gather business requirements, support the design of new or improved processes of medium to high complexity, and understand business/customer impact.
- May collaborate with technology teams and stakeholders to provide prioritized requirements business requirements and driving/tracking of the requirements to communicate status/completion to business requestors.
- Utilizes and assists others in utilizing standard project management and quality improvement methodologies in process improvement approaches.
- Establishes processes that are consistent with overall organization objectives and maintains process documentation.
- Conducts high level and deep gap analysis for new service introductions.
- Drives Q2C process development to achieve desired customer journey from ideation to launch.
- Develop and conducts full end to end testing within new service introductions and improvement releases.
- Documents current and future detailed business processes to support the services organization.
- Work with stakeholders to ensure resource alignment and engagement and to develop in-depth RACI for steady-state services implementations.
- Create strategies for process improvement of current launched services
- Oversees and assesses existing processes and workflows.
- Provides thorough instructions for successful implementation of process changes.
**Education & Experience** Recommended**
- First-level university degree or equivalent experience; advanced university degree preferred.
- Typically, 4-6 years of related experience in IT/ business operations.
- Ideally 3-5 years of experience in Digital Services (Print and/or PS software), Customer operations, or IT/ business operation roles.
- Black belt/ Lean sigma training and certification a plus.
**Knowledge & Skills**
- Self-starter who can manage ambiguous situations.
- Strong knowledge of Managed Services (MPS, DaaS, external) operational functions, programs, and processes.
- In-depth knowledge of HP operational processes, industry trends, and contractual and transactional customer/partner requirements.
- Operational knowledge of Order to Cash domains including HP logistics, supply chain, finance, and master data, sales operations, and customer support (S4, TMC, Dynamics,etc).
- In-depth understanding of core HP businesses and the revenue cycle.
- Excellent communication skills (i.e. written, verbal, presentation), leadership, and influence skills. Mastery in English.
- Strong business experience in multiple process areas with excellent project management and process development skills; ability to drive process improvements using industry-standard quality improvements tools and concepts.
- Strong project management skills such as planning, execution, and implementation.
- Solid financial and business acumen.
- Demonstrated ability to provide thought leadership and drive change across functions.
- Team player with a positive work ethic and values diverse perspectives.
Legal entity: Sales and Services
