Business Process Officer

**Application deadline**: 5 November 2024 at 23:59 (Barcelona time)

**Who are we?**

EIT Urban Mobility is an initiative of the European Institute of Innovation and Technology (EIT), a body of the European Union and Europe's largest network for transport innovation in cities.

Our mission is to accelerate change towards a sustainable model of urban mobility and liveable urban spaces. We connect public and private actors and provide them with access to markets, talent, finance and knowledge.

Using cities as living labs, our industry, research and university partners will demonstrate how new technologies can work to solve real problems in real cities by transporting people, goods and waste in smarter ways.

Join our team and be part of the change

**About EIT Urban Mobility Academy**

Our Academy is a collaborative arena for lifelong learning, helping to build critical capabilities for innovation and transformation. We are training the next generation of urban mobility practitioners, needed by the urban mobility ecosystem of the future. Our programmes are intersectoral, interdisciplinary, international, and entrepreneurial. Within the EIT Urban Mobility Academy, there are four main areas: the Master School, the Doctoral Training Network, the Education Capacity Building, and the Competence Hub (Professional School).

**About the job**

The **Business Process Officer** will report to the Academy Programme Manager, responsible for the Academic programmes area. He/she will play a pivotal role in ensuring, maintaining, documenting, and improving the quality processes for our education programmes, in line with the EIT Label standards and requirements. The EIT Label is the EIT certificate of quality that is awarded only to excellent educational programmes. He/she is expected to guide the labelling of our courses and programmes, by supporting our partners and course providers complete the EIT Urban Mobility quality control process, in close coordination with colleagues in the Academy´s Competence Hub and Academic programmes areas. He/she is expected to perform regular monitoring and reporting tasks on the implementation of our EIT labelled portfolio and carry out periodic reviews of our quality control process, making suggestions for improving and developing it further.

Main tasks and responsibilities include:
**Process implementation and further development**
- Drafting and keeping up to date a list of our EIT labelled courses and programmes and their different timelines in the quality control process.
- Managing the pool of external reviewers, including launching procurement processes to increase and/or renew this pool, and coordinating with our legal and finance teams for contracts and payments of external experts.
- Coordinating the external reviews of our courses and programmes with colleagues from the Academy and the external reviewers, also briefing the external reviewers about our portfolio and quality control process and criteria.
- Supporting partners and providers in completing the different steps of our quality control process, in close coordination with colleagues from the Academy. This includes providing expert guidance and training about our quality criteria and requirements, the quality control process, and the platform we developed and use for the labelling of our courses and programmes.
- Ensuring compliance with the requirements laid down by the EIT Label and that those are adhered to by the different actors involved in our labelled portfolio. When required, producing manuals with instructions, templates, and examples documenting the different steps in the process
- Working with the Academy colleagues and quality assurance consultants to further develop our quality control process and implement relevant changes based on lessons learned from the pilot phase, as well as user and expert feedback. Lead on this process, defining and controlling timelines and workplan, managing the different stakeholders involved and ensuring progress against plan.
- Ensuring that the labelling platform and process related documentation is up to date, in line with the latest developments in the process. When needed, arrange external support to make sure this is done and plan the platform testing strategy and schedule, and support with deployment.
- Monitoring the platform performance, coordinating with IT to help with troubleshoot issues and ensure high availability. Arrange technical support to team members, partners, providers, and external reviewers on platform related issues.
- Managing the labelling platform, guaranteeing that course related documentation is uploaded in line with the deadlines of the different steps in our quality control process and that it is aligned with requirements of our quality criteria. Ensuring that documentation is made available to external reviewers according to the timelines agreed for external reviews.

**Monitoring, reporting and analysis**
- Monitoring the results of external re