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Customer Support Manager
hace 3 semanas
What's in it for you?
Here you will work with the best in class global teams, earn a competitive salary and contribute to the largest digital transformations happening around the world.
We offer a wide range of outstanding benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave. We are an equal opportunity organization, and we are growing
**Position Summary**:
As a Customer Support Manager you are primarily responsible to support our operational success and client facing aspects of Managed Services and Production Support engagements. Working with industry standards such as ITIL to establish standardized operational processes to realize efficiencies and increased ability to achieve SLA's and ultimately customer satisfaction, driving further opportunities within existing Netcracker accounts.
**What will be your responsibilities?**
- Ensuring that all operations are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements.
- Improving operational management systems, processes and best practices that guarantee organizational well-being.
- Monitoring and analysing the current system operations to check it's effective and working out a strategy for improving (if necessary).
- Managing day-to-day activities, analysing statistics and reading and writing reports.
- Liaising with other team members, including interacting with managers of different areas of the organization, presenting findings to stakeholders and higher management as well as training and supervising new employees and tracking and measuring staff performance.
- Planning and controlling change.
- Managing quality assurance programmes.
- Researching new technologies and alternative methods of efficiency.
- Setting and reviewing budgets and managing cost.
- Overseeing inventory, distribution of goods and facility layout.
**What experience and education do you need for this role?**
- Proven work experience as operations manager
- Adequate knowledge of organisational effectiveness and operations management
- Budget development and oversight experience
- Familiarity with business and financial principles and practices
- Working knowledge of budgets, forecasting and metrics
- Basic IT skills (databases, MS Office etc)
- Ability to effectively communicate with all levels of the organisation
- Leadership and organisational skills
- Must be able to speak Spanish and/or Portuguese
**Education**
Degree in related field
**Who is Netcracker Technology?**
We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
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