Hpe Customer Success Architect

HPE Customer Success Architect

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

We’re solving the world’s most complex challenges, and our people are at the forefront of progress. In a Sales role at HPE, you’ll play a part in building the future - one big idea at a time. You’ll be selling HPE products, services, software, or solutions to customers, both directly and indirectly. Working at HPE, you’ll have the resources to develop your talent and creativity. Are you ready to unleash your potential?

At HPE we believe in bold moves, the power of “Yes we can”, and being a force for good. Our work thrives on differences, fuelling creativity to give our customers all they deserve. But our work is far from over. We continuously push for better. We empower our team members to make an impact on our business and in the world while fostering a culture unconditionally inclusive. Whether you’re looking for an internship or to start your professional career, at HPE you’ll be in a position to create and collaborate on projects that challenge and inspire you.

**_ ROLE AND RESPONSIBILITIES_**

At HPE, we believe our success is based on the success of our customers. As a Customer Success Architect, you play a key role in helping customers achieve their targeted business outcomes in their digital transformation journey. You will be responsible for driving adoption and consumption of their as a service (aaS) GreenLake solutions. You’ll be on a mission in guiding customers to unlock the full value of their aaS solution, enabling users to achieve faster time to adoption & value realization, and identify expansion opportunities to grow HPE portfolio footprint within the account. You’ll need to have a good understanding of the big picture and the commitment to communicate at the highest leadership levels with HPE’s key customers and partners. As a Customer Success Architect, you’ll need to be an expert in one or more cloud and DevOps solution areas and a natural relationship builder, capable of earning respect both inside and outside of HPE. You’ll be expected to quickly become a trusted partner and advisor for customers and be their champion within HPE. As part of a global and diverse team, you’ll need to improvise both technically and in relationships while striving to contribute to the development of the team.

**_ Primary job responsibilities:_**

Serve as a trusted advisor for the customer on HPE’s aaS offerings and being hyper-focused on driving consumed cloud revenue for the company
- Successfully onboard and help customers define and achieve their adoption success criteria by providing proactive recommendations and advice
- Engage with a business-led outcome focused mindset in amplifying value of our offerings
- Be hyper focus on driving aaS workload acceleration from pilots/MVP to production
- Partner with Advisory and Professional services to accelerate adoption and consumption outcomes
- Collaborate and interlock with customers to accelerate/unblock projects, Identify/Integrate partners in MVP delivery and production workloads
- Advocate for innovation and early adoption of cloud technologies
- Capture the capabilities of HPE’s offerings and identify gaps as related to customer use cases through a closed loop process for each step of the engagement life cycle
- Build C-level relationships with customers that result in deeper loyalty and frictionless adoption experience
- Help customers unlock the full potential of their aaS solutions by collaborating with internal teams within HPE
- Partner with HPE’s product management & engineering to develop solutions based on customer insights, as well as personal experience that guide aaS adoption & overall edge to close strategy
- Identify expansion opportunities for Sales to drive account growth
- Ensure customers are receiving consistent experience throughout the lifecycle of doing business with HPE

**_ REQUIRED SKILLS_**
- 5+ years of minimum experience in customer success, technical account management, professional services, and/or presales technical consultant preferably within an enterprise cloud environment (Cloud Hybrid Datacenters, Azure, AWS, or GCP highly preferred)
- Technical ability to drive workload-led conversations in accelerating adoption/consumption outcomes with customers is highly desirable - for example: SAP HANA, VM/Containers, Machine Learning, Big Data, Backup & Protection, High Performance Computing and VDI
- Having foundational knowledge of cloud computing principles including IaC (Infrastructure as a code) will be a huge plus
- Ability to partner with customer to develop aaS adoption plan in accelerating projects from PoC/MVP to production
- Ability to asses