Anti-social Behaviour

**Working Arrangements**: Part Time

**Hours of Work**: 18.5 hours a week

**Status of Employment**:Permanent

This post closes at 11.59 pm on the date specified.

At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.

Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs’ values are at the heart of all we do here - we promise to always put the **Customer first**, have a **Can do **attitude to make change happen, and stay **Curious **to make sure we get things right.

**The Anti-Social Behaviour Officer role:
We’re looking for an **Anti-Social Behaviour (ASB) Officer **to join our Neighbourhood service

As part of this role, you’ll be part of a dedicated team working to improve and support our Neighbourhoods for our tenants and the wider community. You’ll do this through the effective management and investigation of low level anti-social behaviour.

**Key duties and responsibilities of our Anti-Social Behaviour Officer**:

- Act as an advocate for customers regarding ASB issues, liaising with relevant departments or partner organisations to ensure swift resolution.
- Proactively investigate low / medium level ASB, addressing the root cause, ensuring where possible support has been offered and/or exhausted before escalation.
- Build and maintain effective professional relationships with internal and external partners to tackle and prevent ASB.
- Ensure casework is high quality, ensuring residents feel supported throughout the process. Interview and challenge alleged perpetrators of ASB to discuss the reports, explore causes, assess risk, and discuss solutions.
- Working with community groups and representatives to agree local priorities in the area (e.g., Tenants and Resident Associations, Your Community Your Say groups, Tenant Voice Panel.
- Identify support and make appropriate referrals to services within Berneslai Homes or to external support providers within agreed timescales as agreed with the ASB Team Leader.
- Work with relevant service providers and the community to ensure a shared responsibility for the maintenance of the environment.

**What we’re looking for in our Anti-Social Behaviour Officer**:

- NVQ Level 3 **_or _**equivalent level qualification **_or _**relevant experience / transferable skills.
- Ability to communicate with residents and colleagues effectively.
- Experience in social housing, including ASB or Estate and Tenancy Management or Community Safety related work.
- Ability to organise and prioritise own workload with minimum supervision.
- Ability to understand and meet the needs of customers to ensure excellent customer service.
- Ability to prepare and present information concisely and clearly and adapt communication for a range of audiences, including the ability to influence, negotiate and persuade.

**What you might be asking is, why work for us?**

We are proud to put our people first By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

- Flexible Working Packages
- Excellent Pension Scheme
- Discounted Gym Membership
- Health & Wellbeing Checks
- Fantastic Training and Development Opportunities

***

**Key Dates
**Further Information
For an informal discussion about this role, please contact Jayne Ambrose, Anti-Social Behaviour Team Leader on 07976532219.

This post requires a Basic Criminal Record Check.

CVs will not be accepted.