Platform Senior Advanced Services Engineer

Platform Senior Advanced Services Engineer - (Database and FMW) Oracle Advanced Customer Services (ACS)-220003AB

**Applicants are required to read, write, and speak the following languages**: English, Spanish

**Preferred Qualifications**

Job location: Seville or Malaga

Oracle Advanced Customer Services (ACS) is looking for Advanced Service Engineers (ASEs) to deliver proactive and reactive technical support to customers.

The Advanced Customer Services (ACS) is a unit within Oracle’s Customer Service Organization that enables long term advanced support relationships with many of Oracle's largest customers.

The ACS Advanced Service Engineering organization consists of a diverse, highly skilled, and specialized team Advanced Support Engineers (ASE) who bring deep technical expertise in the entire Oracle Product and technology set.

As integral part of a global Organization, the ASE will be working within an international environment and contribute to global technology driven initiatives or innovation programs for continuous service improvements. Regular training is available and required to maintain an up to date knowledge of latest developments of Oracle products and services.

For this position, we look for an experienced, talented and self-motivated Advanced Support Engineers to work onsite or remotely from customer premises mostly in the Madrid area. Occasional travel across the country and sometimes outside of Spain may be required.

Working as a Database Specialist this position is part of the ACS Cloud Platform Spain Delivery organization. The role is focused on Production operation support for Oracle Database and related products, mainly helping our Customers to get the best value of their databases and maximize the performance.

**RESPONSIBILITIES**:

- Client-specific and proactive support of dedicated ACS customers to ensure operational excellence of Oracle Infrastructure & Platform deployments on premise, in the Cloud or both
- Act as a trusted technology advisor for our ACS customers with a deep knowledge of the customer's requirements and environments
- Maintain effective professional relationships within the global ACS practice, with Oracle Technical Account Managers (TAM), Oracle Product Support and customer staff at various levels
- In close cooperation with the Technical Account Manager, act as a customer advocate within the Oracle eco system
- Customer solution architecture advice and reviews, conceptual support (e.g. Security, High Availability, Performance, maintainability, )
- Performance assessments and tuning assistance
- Proactive Upgrade and Patch Management advice Implementation planning
- Advise customers on product evolutions and features, avoidance of predictable issues
- Lead to innovation by Knowledge Transfer, prepare and deliver technical workshops or training, designed to educate customers or peers on technology related updates
- In close collaboration with Oracle Global Customer Support, deliver critical technical support tasks, connected or onsite, e.g. issue reproduction and resolution, testing and validation of fixes,
- Facilitate root cause analysis for product problems and identify method of resolution
- Provide and verify workarounds or patches
- Resolve complex or previously unknown issues, requiring deep technical expertise and strong interdisciplinary teamwork
- Interact with key customer personnel to enhance collaborative problem solving
- Follow through escalation management as required
- Research and respond to technical enquiries

**EXPERIENCE** **AND TECHNICAL SKILLS**:

- At least 3 years’ hands-on experience in working with Oracle Database products: Oracle Database, Real Application Clusters (RAC) and Oracle Grid Infrastructure, Enterprise Manager OEM, Grid Control.
- Work experience in Oracle Database, specifically following topics:

- Troubleshooting
- Performance tuning
- High Availability, RAC, Grid Infrastructure, ASM
- Backup and Recovery
- Enterprise Manager Grid Control
- Migrations
- Oracle Dataguard/Standby
- Hands-on experience in installation, configuration, operation and administration for Databases On-Prem/Oracle Cloud.
- Knowledge on implementing and maintaining related Oracle products: Oracle Database, Real Application Clusters (RAC) and Oracle Grid Infrastructure, Enterprise Manager OEM, Grid Control.
- Advanced OS Administration skills with Unix / Linux will add a plus.
- Will add a plus to have knowledge and experience on Oracle Fusion Middleware (FMW) products, specifically following topics:

- WebLogic Server
- Installations
- Troubleshooting
- Performance tuning
- High Availability
- Backup and Recovery
- Migrations and Upgrades
- SOA Suite and/or Oracle Service Bus (OSB)

**PERSONAL COMPETENCIES**:

- Excellent analytical skills and systematic practical orientation
- Self-motivated and resourceful, self-education attitude
- Distinct receptiveness to technical innovations
- Strong communication skills in Spanish and English ver