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hace 2 semanas
We are looking for Italian Customer Service & Sales Representative for one of our clients, a leading company in new technologies.
**Responsibilities**:
- Handle and close inbound calls (Consumer) to achieve quarterly quota
- Outbound calls when necessary to recover (web-) orders or convert quotes to orders or to solve issues with already bought products
- Quote creation and follow up
- Maximize Store revenue by upselling/cross-selling to increase order value and AOV
- Awareness of Online Store promotions and campaigns to maximize their success
- Ensuring personal knowledge of the portfolio is maintained
- Stock availability
- Cross language backup if needed
- Answer and deal with customer post sales requests (Logistics, queries, refunds, exchanges, delivery, etc).
- Solve status queries
- Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.
We offer:
- Full-time (39 hours/week) and long-term contract
- Schedule : Monday - Friday From 09:00 to 18:00
- Salary: 19.000 Euros gross/year + up to 2.000 Euros gross/year
- Regular and permanent incentives
- Specific compensation model based on over achievement
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*
- Italian native level speaker with fluent Spanish, French and English is a plus
- Strong communication skills
- Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
- Customer Driven and motivation to work in sales
- Achievement and target oriented
- IT knowledge and technical understanding
- Minimum of 1 year relevant experience
- Real capability to listen to customers
- Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
- Exceptional customer facing and customer care skills
- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
RRQ22-005943-1-ITALY
