Spanish Payroll, Senior Associate

Main Responsibilities:

- Support Managers with client engagement ensuring all information is accurate and provided on time
- Provide support and guidance for all implementations and go lives
- Provide daily functional support to the teams, to support the successful delivery of payrolls
- Responsible for the maintenance of the Client Solution workbook
- Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs)and other process documentation
- Ensure and Sign Off System Maintenance Testing
- Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose
- Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
- Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes
- Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed
- Support Year End
- Ability to recognize and deal appropriately with sensitive and confidential information
- Proactively identify upsell opportunities
- Support Management with the resolution of client escalations, along with lessons learnt
- Upskill and develop team members through training delivery and coaching to enable them to fulfil their role
- ALIGHT Security Standards are adhered and followed
- Time Recording to be completed on time and accurately
- Contribute to team meetings and raise any issues immediately to your Operations Manager
- Ensure you are up to date with all ALIGHT HR announcements and communications
- Build good relationships with all lines of businesses where appropriate
- Participates in projects and activities as needed and assigned

Key Criteria to monitor performance
- Adherence to all Security and Compliance procedures
- 100% Attainment of customer SLA agreements
- Adherence to quality standards
- Adoption of innovation initiatives
- Reduction of client escalations through knowledge transfer to both the client and payroll team
- Demonstrate professionalism and act responsibly

REQUIRED EXPERIENCE

Professional /Job Experience
- Strong knowledge of the various inputs and outputs such as third party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll
- Ability to identify and mitigate risks
- Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
- Flexibility to support a global and fast paced environment
- Attention to detail
- Excellent written and verbal skills
- Self-motivated and a willingness to learn
- Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

Education and Training

Essential
- BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
- 3-4 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment
- Expert knowledge on payroll processes, practices and associated legislation

Desirable
- HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
- Payroll certifications

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

**DISCLAIMER**:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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