Customer Service and Moderation Manager

hace 5 días

Barcelona, España Wallapop A tiempo completo

At Wallapop we're launching a new ecommerce venture focused on small businesses.

We want to power Spanish SMBs by offering them a simple and affordable way to build their digital presence and start selling online.

**The Challenge**:
We are looking for a Customer Service and Moderation Manager to define the strategy and operations of the department. The goal is to keep the department running in an efficient manner, to increase customer satisfaction and retention, and to meet their expectations.

You will be responsible for creating the department from scratch, select and coordinate vendors and define customer service and moderation procedures and policies.

**What You Will Do**:

- Create effective customer service and moderation procedures, policies, and standards.
- Supervise day-to-day operations of the external customer service and moderation teams
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
- Know the organization's products inside and out to step in on escalated customer issues that the team is unable to resolve
- Measuring and reporting to other stakeholders regarding the efforts and successes of the department
- Continuing to iterate ways to improve performance, efficiency, and efficacy based on metrics and customer feedback
- Manage the approved budget of the customer service department

**Requirements**:

- Experience in working with Customer Support teams and environment
- Experience managing a team and working with vendors (outsourced teams)
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Fluent level of Spanish and English required

**Benefits**
- A dynamic and flexible company culture that truly lives their values and feels identified with their purpose to contribute to making this world a better place.
- A very international team and 2 official working languages (English & Spanish) there is never a dull day in our team
- Brand-new, modern and inspirational office space with stunning views and a sunny terrace. All built with sustainable and recyclable materials**:

- TOP hardware of your choice (apple or windows)
- Flexible working hours + intensive Fridays
- Generous individual learning budget + our very own Wallalibrary
- English & Spanish lessons
- Private Health Insurance
- Flexible remuneration to deduct from gross salary (kindergarten/food/transport check)
- TeamBuilding activities and Merchandising
- Virtual sports classes + Gym discount
- Extended newborn leave
- Bonus for weddings & newborns
- Referral Program & Charity Donation
- Wallarenta (Tax income support)
- Monthly plan for free shipping, bumps & home-pick-up on our services
- Surprise gifts when celebrating birthdays
- Wallanniversary loyalty program
- Walla from Home
- As we are currently all working from home for the foreseeable future, Wallapop contributes 30EUR towards your wifi monthly as part of your salary

  • Customer Service Representative Multilingual

    hace 2 semanas

    Barcelona, España Velenosi&Meredith A tiempo completo

    Relocation Package Included Are you a native or fluent multilingual speaker with strong English skills? Looking for an exciting career in customer service or content moderation while enjoying the sunny climates of Southern Europe? We are a leading international company specializing in providing exceptional customer service and content moderation. We are...

  • Customer Service Manager

    hace 13 horas

    Barcelona, Barcelona, España LEON CYCLE A tiempo completo

    Leon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website...

  • Customer Service Manager

    hace 2 días

    Barcelona, España Rubiko A tiempo completo

    We are experts in the field of customer support, tailored for the iGaming industry. We are searching for a **Customer Service Manager **with excellent leadership skills and business performance experience. In this position, you will ensure the management of the customer support service operations. You will be directly leading a team of team leaders and the...

  • Customer Service Manager Travel Retail

    hace 5 días

    Barcelona, España Coty Inc. A tiempo completo

    REQ ID 94411 POSTED Jul 23, 2025 FUNCTION Customer Service LOCATION Barcelona, B, ES, 08018 CUSTOMER SERVICE MANAGER **Location**: Barcelona, Spain We are seeking an experienced Customer Service Manager to drive excellence in service delivery, mentor a dynamic team, and implement strategic initiatives to achieve operational goals. The Customer Service...

  • Customer Service Manager

    hace 7 días

    Barcelona, España Pay Retailers A tiempo completo

    PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....

  • Customer Service and Operations Officer

    hace 7 días

    Barcelona, España Blue Valet A tiempo completo

    Blue Valet is a startup that offers at leisure and business travellers a new way to travel and that offers comfort and time savings thanks to its valet parking service. Blue Valet has quickly established itself as the leader of valet parking in the major mobility hubs in France and is expanding internationally. Already present in major French cities and a...

  • Customer Service and Operations Officer

    hace 7 días

    Barcelona, España Blue Valet A tiempo completo

    Blue Valet is a startup that offers at leisure and business travellers a new way to travel and that offers comfort and time savings thanks to its valet parking service. Blue Valet has quickly established itself as the leader of valet parking in the major mobility hubs in France and is expanding internationally. Already present in major French cities and a...

  • Customer Success

    hace 2 semanas

    Barcelona, España Customer Success Unit A tiempo completo

    Position overview As Account Manager you will be directly responsible for assisting our Retail Clients by using your consulting skills, retail business knowledge and software solution expertise to effectively operate the Openbravo Cloud-based POS and Retail Management solutions into the client’s business. The position is based in Pamplona or Barcelona...

  • Area Customer Service Manager

    hace 5 días

    Barcelona, España E80 Group SpA A tiempo completo

    **E80 Group** is specialized in the **development of automated and integrated intralogistics solutions** for manufacturers of consumer goods operating in the **beverage, food, tissue** and other sectors. Thanks to innovative technologies and a thorough understanding of the customers' logistic processes, the company anticipated the concept of **Industry...

  • German-speaking Moderation Operations Coordinator

    hace 2 días

    Barcelona, Barcelona, España CBT A tiempo completo

    Job Title: German-speaking Moderation Operations CoordinatorLocation: Barcelona, SpainWork Type: Hybrid / OnsiteEmployment Type: Full-timeAbout the Role:We are looking for a proactive and organized German-speaking Moderation Operations Coordinator to join our team in Barcelona. In this role, you will coordinate the day-to-day operations of our content...