International Customer Care Agent

hace 2 semanas

Málaga Málaga provincia, España SD Worx A tiempo completo

**Protime**, proud member of the SD Worx family, has become a successful European provider of HR software solutions and related services for Workforce management, Time & Attendance, Access and Planning. With its solutions and expertise, Protime helps companies deal with time in a more efficient and valuable way. We successfully **implement **our **software **at our **national **and **international **customers**.'Make time valuable' is our vision, and we make it happen everyday thanks to our 560 committed employees across Europe.

**About the role**
From our Malaga office, you are the first point of contact for our international customers (DACH-region) and you help them with all their questions about the use of our software. You will not be working in a callcenter, but in a customer service team that prioritizes quality over quantity.

**How are you going to do that?**
- You build a relationship of trust with your customer contacts.
- You answer questions about the use of our Protime tools through our TicketManagement System.
- You advise your customers on optimizing their Protime environment.
- You build an internal network and work closely with our internal customer experts (seek
advice, provide leads, pass on information, clarify needs of your customer portfolio, etc.).
- You take ownership in your role, but of course you are never alone.

You can always count
on **#**camaraderie **and **#**collaboration **(two of our core values) with your team members

**Are you a perfect fit?**
- You can **communicate **professionally **with (y)our customers and you are determined to always look for the right (out-of-the-box) solution.
- You are **analytically **strong.
- You are very **fluent **in **English **and **German**.
- You know how to take **responsibility **in your role.
- You love **autonomy **and like to take **initiative**.
- You like to **work **in a **growth **company where you **actively** **question processes and your own role in light of **continuous **improvement**

**Why choose Protime?**
- Become part of an **innovative and challenging company** where personal and professional development are key. All this within a pleasant working atmosphere with room for team building and fun.
- A **people focused culture** of continuous learning and coaching.
- You can make a huge **impact** and grow with the company.
- We **encourage** initiative, ownership and creativity in tackling challenges.
- You will never, ever come home and say you had “just another day at the office”. **Innovation** never stands still. Every day offers a different challenge.
- And of course, we also offer an **attractive and competitive salary** with fringe benefits.

From many places, we work as one, moving from better to best together.

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