Customer Service Representative

The Customer Service Role requires a customer service driven individual, who provides a hasslefree service to their customers, whilst supporting the business growth through the generation

of leads, upselling and cross sales. They should have strong attention to detail with minimum error rates and able to provide solutions to complex queries.

**Typical Accountabilities**:

- Maintain accurate account and customer data.
- Respond to customers inquiry within SLA and aim for one call / case resolution.
- Identify and take ownership of customer concerns
- Identify new product opportunities and generate leads
- Liaise and build network with internal departments
- Upsell and cross sell new products
- Follow up on all commercial activity
- Operate effectively and adhere to current business policy and procedures
- Delivers consistent performance and achieves KPI’s and business targets
- Drives self-development
- Mange time effectively and efficiently
- Understanding of company strategy and propositions
- Support other departments, dependant on the needs of the business

**Required skills, experience and/or qualifications**:
Essential
- Experience of working within a Sales or Service environment is essential
- Effective communicator (verbally and in writing) and capable of quickly building rapport with customers and colleagues
- Creative Problem Solving ability
- Highly self-motivated
- Enthusiastic Attitude, Professional Manner and Quick Learner
- Exceptional attention to detail
- Capable of working under pressure, prioritising workload
- Delivers to agreed commitments and objectives
- Highly Organised and working to targets
- Good interpersonal skills
- Strong work ethic
- Open to change
- Microsoft Products (Excel / Power Point / Outlook)
- English language skills

Desirable
- CRM experience (D365)
- Team player
- Experience of working within a Manufacturing environment is highly desirable, as is experience of working within the Automotive industry.
- Sales Experience / lead Generation

**What we offer**:

- Competitive Salary
- Discretionary Annual Bonus
- Pension plan after 2 year qualifying period
- Employee private medical insurance
- Employee Assistance Program
- 22 days annual leave
- Additional day of annual leave for Birthday
- Paid day off for volunteering
- Friday early finish at 3pm
- July & August early finish at 3pm each day

This is a hybrid position, working 3 days per weerk in our Sentmenat office.

Essentra plc is a FTSE 250 company and a leading global provider of essential components and solutions, focusing on the manufacture and distribution of plastic injection moulded, vinyl dip moulded and metal items.

At Essentra we are ideally looking for individuals who enjoy working as part of a close team, are passionate about what they do and who strive to make a difference. We are always looking to better ourselves and are keen to recruit individuals who like to innovate and improve processes.