Sales Associate

**KARL LAGERFELD COMPANY PROFILE**

At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future”

The House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld. Always contemporary and forward-looking.

We are the only fashion house that carries Karl’s name at its doorbell and we’re thriving to live up to this responsibility in everything we do, every day with lots of joy and passion.

Our headquarters in Paris and in Amsterdam are home to a very diverse and driven Karl family from more than 25 countries creating meaningful stories and product concepts that connect to Karl’s world and iconic attributes.

Women’s ready to wear, bags, small leather goods and underwear are managed directly from our Amsterdam HQ other categories including men’s wear, footwear, fragrances, eyewear and more are developed together with best in class license partners.

We connect with our consumers at multiple levels - online and offline hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners and our strong digital footprint, spearheaded by our KARL.COM flagship store which reaches 96 countries. With digital channels representing already more than 30% of our overall full price business.

We are a dynamic, fast growing and inclusive company built on professionalism and strong values.

Across all areas of our business, at KARL LAGERFELD we commit to working toward the highest standards of sustainability and integrity. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.

**JOB SUMMARY/ PURPOSE OF THE ROLE**

Sales Associates provide excellent and friendly service by asses the needs of the customer and providing assistance. Associates in this position know how to greet, qualify, recommend and close every customer. Sales Associates work in cooperation with their Store Manager and other associates to ensure customers’ needs are met. Each associate has the responsibility of providing a safe working and shopping environment.

**KEY ACCOUNTABILITIES**

Customer satisfaction

This involves providing an outstanding service that will create a positive experience for the customer and generate loyalty with a happy working environment.
- Consistently show a genuine desire to help customers
- Establishes and promotes customer loyalty using company tools such as mailing list cards and customer books
- Provides extra information and will go the extra mile to satisfy the customer
- When a product is not available, always offer alternatives
- Deals with complaints in a professional manner by passing them on to their manager

Product knowledge

This involves an outstanding knowledge of the product reflecting on the quality of the service provided.
- Excellent knowledge of the trends and fabrics (composition, terminology, garment care, styles etc.)
- Maximizes the potential of the product to create sales

Drive sales

This involves a good knowledge of the business that will provide a growth in sales.
- Give feedback to Store Manager about what is selling
- Build a regular clients base
- Is aware of the best and slow sellers to improve general sales

Maintains safety, security, and integrity

This involves that all procedures are being followed and that safety is being kept.
- Ensure that aisles are safe
- Make sure the stockroom is safe
- Take action if other associates are acting in an unsafe manner
- Follow all procedures for loss prevention
- Take action to reduce shrink
- Treat all associates and customers with respect

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