Relationship Manager

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

This role manages all relationship management activities for enterprise hospitality clients in the assigned geographic region. Reviews and recommends objectives and procedures; administers policies as they affect the operational/product area. Identifies business opportunities and solicits referrals. Coordinates the business development programs and call schedules. Manages client negotiations; pricing of the product within the target rate of return; proper documentation and closing the transaction; and compliance and conformance with company policy and regulatory requirements. Monitors and analyzes relationship plan results and account activities. Develops solutions for problem accounts.

**Basic Qualifications**:

- Bachelor's degree, or equivalent work experience
- Four to six years of sales experience in the financial services industry
- Previous experience working with Hospitality and Lodging customers
- Ability to travel

**Preferred Skills/Experience**:

- Strong understanding of all products and services applicable to target client segment
- Thorough knowledge of applicable policies and procedures
- Working knowledge of all organization products and operations
- Demonstrated sales and marketing skills and abilities
- Strong organizational and managerial skills
- Ability to work independently and in teams
- Ability to develop and administer budgets
- Excellent interpersonal, verbal and written communication skills
- Language skills are beneficial

**This role requires an independent and confident person with high performance track record, who will be responsible for the following tasks**:

- Responsible for the overall management and relationship of a portfolio of enterprise accounts
- Full responsibility for delivery of set financial targets and objectives on a given portfolio of accounts in the Hospitality sector.
- Co-ordinate resource alignment, track performance, results, and provide communication to the customer through training, coaching and sales development disciplines.
- The role builds on both portfolio revenue and new service/product introduction to drive the account retention and growth

**Main Requirements**:

- Demonstrable over-achievement against target experience in a direct sales role, technology or business-to-business marketplace, which is primarily focused on a mix of relationship and new business acquisition.
- Knowledge of the Fin-tech Payments industry is a definite requirement.
- An understanding of current shifts in the Hospitality industry and future trends desirable.
- Knowledge of technology and payment gateway providers advantageous.
- Well-developed understanding of the skills involved in opening and closing a sale in the market place. A structure that is underpinned by a recognised sales methodology such as SPIN is desirable.
- Proven ability to engage across customer hierarchies at C-Suite to operational owners.
- Sales competencies and a comprehensive understanding of the sales process, with an ability to identify positive and negative qualities and abilities. Understanding the buying centre, critical success factors’ and networking around detractors and competitor activity.
- A track record of working autonomously, managing a sales portfolio and communicating the market requirements and pipeline back to the business. To identify risks and opportunities and provide possible solutions to those issues.
- Demonstrable balanced risk taking with large relationship management and multi-cultural environment.
- An influential and highly effective communicator (verbal/non-verbal/written).
- Willingness to invest time in training and development.
- An advocate for the customer, utilising commercial acumen to build opportunity and structure and internal support network to provide exceptional service to the customer. Examples of building virtual networks to provide a solution for a customer need you have uncovered.
- A team player and promoter of team participation and support structures
- A willingness to accept change and the ability to maintain effectiveness in a changing environment with ability to “see the bigger picture”.
- Familiarity and experience in Customer Relationship Management systems, Sales Pipeline and opportunity management systems & procedures.
- Ability to continually rise above challenges and operate in a fast moving, changing environment within a constant growth and expansive industry.

**Elavon Behaviours / Competencies required**
- Drive for Results
- Custo