Network L2/ Data Centre Engineer

The De-Risk Services company provides business operations globally using Digital IT Solutions and Services expertise and experiences. Company operate from our German head office and also local branches in over 45 countries, with the experience to deliver services to you in the most challenging territories. DeRisk Technologies offers businesses;
- Digital IT Solutions from SAP, Microsoft, Blockchain
\- 24 x 7 x 365 support services
\- Data Analytics and A.I. solutions - DeRisk Digitial A.I. Cloud System (DACS).
\- Process Automation integrated with your existing platform.
\- Technical onsite Staffing, TUPE transfers and Professional Services
\- Logistics, Fleet Management & Automation
\- Reduced operational complexity
\- Improved efficiency and time saved
\- Increased cost savings and predictable costs.
\- Assured Service availability with SLAs
\- Multilingual support centre

Tasks

Break-fix / Technical Tasks List
- Power Cycling
- Running Diagnostics Commands
- Conducting whole unit replacement
- Inserting/Removing Media
- Replacing Defective Components
- Assist with fault diagnosis and investigation
- Configuring Remote Access
- Basic Storage Array Configuration
- Replacing faulty cables
- Tape Management and Maintenance
- Rebooting routers, servers, storage devices or other equipment
- Providing loop-back cables in order to test circuits remotely
- Re-seating or replacing components or cables
- Cleaning fibers
- Identify/Analyze fiber issues by using OTDR/LSPM/VFL
- Installing loop backs
- Racking and de-racking and upgrade of any device installed.

Operations Tasks List
- Updating and Recording of activities in relevant IT Ticket Management System
- Coordinating and agreeing attendance time and date with key stakeholders
- Provide support either through phone, remote tools, or in person at onsite
- Perform installation as needed either through physical or network medium
- Coordinate actual activity date and timings including arrival and departure times.
- Carry all necessary tools, laptops etc. which might be needed to support issues in the

infrastructure environment
- Labelling, Patching and Asset Tagging activities
- Following specific task instructions and provision necessary reporting as necessary.

**Requirements**:
Deployment / In-Scope Configuration Items
- Servers (Virtual & Physical)
- Storage & Backup Devices
- Server Appliances
- Hyper-Converged Infrastructure (E.g. Nutanix, Cisco UCS)
- Tape Storage Units
- Power Distribution Units rated 3KVA and below
- SAN Fabric Switches
- Network Switches
- KVM Units
- WAN Optimization Devices
- Firewalls
- Access Points
- Routers
- Physical Cabling
- Cable Management
- Cables that connect the device to itself, a peripheral, or a power/network portGood general understanding of IT principles such as Networks, Hardware and Domains
- Knowledge of Infrastructure (Data Center and Network) hardware architecture as to

understand the procedure shared by L3 teams during troubleshooting, H&E support
- Knowledge of server/client operations in a domain environment including Active Directory
- Understanding of current and legacy hardware Infrastructure platforms
- Hands-on experience in installation and troubleshooting Infrastructure (DC & Network)

equipment's, Rack and Stack of the equipment/cable
- Good Hands-on Experience in IMAC and Break-fix activities related to Infrastructure

environment
- Ability to identify Excellent the right defective spares and replace them with provided good

spares as instructed and by physical observations
- Knowledge of TCP/I P standards and networking
- Experience with Tape Management activities
- Excellent knowledge of best practices around management, control, and monitoring of server

infrastructure
- Familiarity with backup and recovery software and methodologies

Language skills needed
- English

Soft Skills
- Exceptional customer facing skills
- Able to communicate clearly and effectively both with Client and the Customer
- Logical and analytical approach to work
- Accurate record-keeping
- Able to work unsupervised
- Good timekeeper
- Intense focus on quality work
- Productive and Efficient

Academic Background
- Bachelor of Engineering / Technology / Science or Equivalent Work Experience