Lead Network Operation Center

Skydance offers a dynamic, inclusive, and ever-evolving culture where innovative ideas are welcomed, and growth fostered. The partnership between unique creativity and technological advancements are demonstrated within each pillar of the company. At the heart of it all is a commitment to boldly entertaining and relevant storytelling.
- While all Animation studios look to hire people who are creative and hard-working, Skydance Animation is specifically looking for pioneers who seek to push the limits of what the world’s most collaborative art form can achieve, and to give those pioneers the space and the resources to build a new studio that’s doing something different.The Lead Network Operations Center Lead is a member of the Skydance Animation Technology team and will be responsible to create and provide 24-hour oversight into the health and performance of Animation technology, as well as ensuring that uptime-effecting events are handled appropriately and with urgency.

**Responsabilities**:

- Coordinate with Network Operation Center Supervisor to create services, platforms, and dashboards to Monitor the performance and capability of technology systems using diversified tools and techniques.
- Provide Incident Management and response by creating and updating tickets using the ticketing system including all the pertinent information in a timely manner to document actions that have been taken to address and resolve a problem/issue. This will include resolutions of items that the NOC is responsible for as well as escalating incidents to appropriate teams when applicable.
- Administration of Change Control by managing and tracking all production changes following guidelines as well as outlining steps taken and impact.
- Administration and Problem Management by tracking and document all defects and resolutions in detail and ensuring team(s) who owns the problem/issue to make permanent changes so that specific issue does not occur again.
- Identifies opportunities for process improvements and works with team members to implement efficiency.
- Partner with the Information Security team to ensure infrastructure security
- Provide regular training and technical guidance for NOC team
- Acts as a mentor to junior team members. Will act in a lead capacity, providing direction and oversight to a team of administrators.

**Requirements**:

- 6+ years working as Noc Engineer (or similar) with a strong understanding of and practical experience with automation, virtualization, and cloud infrastructure and services.
- Ability to work independently and generate new initiatives to achieve long-range goals.
- Understanding of VFX / Animation Pipelines / render farm managers / render wrangling a plus
- Real world experience supporting Linux, Windows servers, Active Directory, and Mac systems.
- Intermediate working knowledge of Server and Network Management Systems, advanced browser-based tools to poll web portals, alerting tools, security appliances, synthetic transactions, and standard SNMP monitoring.
- Experience working with Service Desk ticketing systems, with a heavy emphasis on maintaining tickets
- Experience working with consolidated logging, alarming, and event correlation at an enterprise level
- Previous success adhering to Information Technology Information Library (ITIL) best practices and meeting established Service Level Agreements (SLA)
- Experience with both creating and using runbooks for troubleshooting procedures
- Demonstrated ability to perform root cause analysis and develop corrective action plans
- Has knowledge and experience to maintain technical processes/documentation and automations/scripts
- Experience in ManageEngine, and Carbon Black EDR a plus
- Experience with automation software, including Ansible, Puppet, Chef, CloudFormation a plus
- Possession of strong scripting skills, including PowerShell scripts and Python a plus

Animation

Skydance is a diversified media company founded by David Ellison in 2010 to create high quality, event-level entertainment for global audiences. The Company brings to life stories of immersive worlds across its feature film, television, interactive, and animation divisions.
- Skydance is proud to be an equal opportunity employer committed to building and fostering a diverse, equitable, and inclusive workforce. We welcome and consider applicants for employment regardless of race, color, religion, age, sex, national origin, citizenship, sexual orientation, gender identity or expression, marital status, pregnancy status, military/veteran status, disability, or any other protected category. Diversity in the workplace is not just a commitment, it is who we are and a reflection of what makes our world special.

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