Application Support Engineer

Company Description

At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.

Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.

It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.

At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do.

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work® Certification for the fifth consecutive year. We’ve been recognized by _Forbes_ as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce. Verisk’s Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.

Job Description**
Main purpose**

**Responsibilities**
Main contact person for any technical queries raised by the team or customers.
- Support the availability of our product during the European time-zone, triaging and troubleshooting the reported technical issues, in conjunction with multiple Verisk IT team(s) as required
Work closely with the wider DevOps, Application Support and Product teams in performing root cause analysis for any issues and the implementation of the fixes
- Support the DevOps lead to deliver the product operation activities including deploying content updates and generating usage reports.
- Support the implementation of production migrations in co-ordination with multiple geographic locations
- Assist with Cloud environment setup and implementation plan
- Support the Product team with periodic data update process and building and executing robust test processes for all the products
- Critically examine each step of the data update process and suggest and work with the teams to implement improvements in the process.
- Assist with the successful rollout of new LHT products internationally, ensuring that region-specific differences are maintained, documented and accounted for within datasets.
- Assist in the preparation of technical specification and user guides for product.
- Perform comprehensive testing of new products and services released or developed by VRR, ensuring their suitability to market-this includes manual testing and building automated test suites as needed.
- Assist in assessing development requirements for local clients in Australia and Asia, and work with the UK team to develop any required approval requests and/ or specifications
- Remain abreast of the market demands and competitor capabilities to understand future requirements, business needs and to identify areas for internal research and development opportunities.
- Assist with the extraction of data and preparation of reports from our data warehouse

**Qualifications**:
Must have:

Experience with software development within the.NET platform, especially ASP.NET.
- Knowledge of relational database technologies, with the ability to write and troubleshoot queries and basic maintenance operations.
- Ability to communicate clearly with customers and internal teams (both technical and nontechnical audiences)
- Ability and willingness to learn new technologies in a fast-paced environment
- Adaptable, flexible with proven experience of delivering quality solutions in a fast-moving business environment.
- Capability of triaging and troubleshooting issues in software, with a high sense of responsibility and ownership.
- Strong analytical, problem solving and troubleshooting skills, with the ability to prioritize.Good to have:

- Knowledge in server administration under the Windows platform, as well as IIS concepts and settings.
- Experience with cloud platforms such as AWS or Azure and its related services.
- Understanding of building and deployment processes.
- Working knowledge of monitoring and troubleshooting tools such as Splunk or New R