Technology Support Engineer

Job Profile Summary:
At Derivco, we work alongside our clients who are considered giants in the industry, to create and develop the platform that hosts some of the best online casino games in the industry.

We are also Platinum partners with vendors such as Microsoft and we are proud to say we employ over 2,500 of the brightest minds across our offices in the USA, South Africa, UK, Spain, Malta, Sweden and Australia.

To work for Derivco means you will work with cutting-edge technology., in our designer offices. Our people are brilliant., our ideas fresh and our technology is trailblazing.

You will be inspired, challenged, and stimulated every day and you will receive an extraordinary number of high-fives - rewarded for work well done. A place where you will feel as if you have found your intellectual and creative home.

**_
Sounds pretty awesome, right?_**

Derivco is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles and circumstances and we are committed to equality of opportunity and to providing a productive working environment free from unfair and unlawful discrimination.

**Job Description**:
Your impact extends beyond user support - you'll be at the forefront of supporting game delivery and optimizing operational environments. We're dedicated to delivering services that not only enhance the availability of Derivco's products and services but also minimize disruptions caused by maintenance, upgrades, or enhancements.

**Key Responsibilities**:
**Customer Service**:

- Provide exceptional customer service, making clients and their needs a top priority.
- Actively understand client circumstances, problems, expectations, and needs.
- Develop and maintain productive client relationships.
- Resolve problems efficiently.

**Teamwork**:

- Work collaboratively in a team environment, showing initiative and innovation.

**Incident Management**:

- Take an active role in problem resolution, including after-hours support when necessary.
- Anticipate problems and opportunities, addressing them promptly.
- Provide technology device support for Dell and Mac.

**Automation**:

- Identify areas for automation to enhance efficiency.

**Meeting Rooms**:

- Provide support for meetings and meeting room technology.

**Documentation & Reporting**:

- Contribute to documentation and reporting, with exposure to document writing.

**Project Management**:

- Gain exposure to project management processes.

**Customer/Stakeholder Management**:

- Engage with customers and stakeholders at leadership levels.

**Vendor Management**:

- Gain exposure to Vendor Management.

**Asset Management**:

- Assist with technology device asset management.

**Auditing**:

- Conduct audits and ensure compliance.

**Knowledge Practices & Continuous Improvement**:

- Complete required training. - Contribute to the knowledge base.

**Technical Competencies**:

- Technical problem investigation and solving.
- Knowledge of established IT policies and procedures.
- Technology End User device support, preferably Dell and Mac.
- Exposure to Device Management in Intune, BigFix, and JAMF.
- Support for Microsoft 365 and financial software, Navision preferred.
- Linux support experience advantageous.
- Fundamental understanding of cloud technologies.
- Exposure to Infrastructure as Code (IaC).
- Basic scripting skills, preferably PowerShell.
- Digital signage setup and deployment
- Networking skills, including Cisco Switch configuration, LANs, and TCP/IP troubleshooting.
- Cloud - Fundamentals
- Networking - Fundamentals
- Application Troubleshooting
- Hardware Troubleshooting
- Basic Scripting
- Endpoint Administration
- Call Logging
- Meeting Room Management
- Mentoring

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