OTC Officer Front Non Core

hace 2 días

Mallorca Illes Balears provincia, España Hotelbeds A tiempo completo

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:
Key responsibilities:

- Contacting the assigned clients to recover & collect payments. Debts and Balance International German speaker clients.
- Monitoring collected commitment and achieved Collection & Reconciling claim Accounts.
- Incidence resolution.
- Reconciliation of outstanding payments & monthly report about status of claim balances
- Pro-activity measures to avoid risk to the company
- Languages required: High level of German and Spanish (spoken & written)
- Other languages will be a plus (English)
- High performance in analytical and preciseness skills.
- High performance in communication and organizational skills (phone customer service is an advantage).
- Ability to work under pressure and tight deadlines
- High negotiation skills and good problem-solver.
- Microsoft Office (Excel): good knowledge

- Knowledge of SAP system
- You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

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