B2b Customer Support Assistant

hace 2 semanas

Palma de Mallorca, España Hotel Treats A tiempo completo

**Join the team behind the magic of luxury hotel experiences.**
Hotel Treats helps the world’s most iconic hotels — including St. Regis, Fairmont, Anantara, and top LHW properties — sell gift vouchers and unforgettable experiences online. Think pool day passes, spa days, gourmet dining, romantic getaways and more. We work with hotels across Europe and beyond, offering white-label e-commerce solutions and a global marketplace.

We’re a fast-growing, award-winning startup with a dynamic, international team. After seven years of success, we’re expanding again — and we’re looking for a **B2B Customer Support Assistant** to join us in Palma de Mallorca.

Your Role

You’ll work hand-in-hand with our **Account Managers** to support our hotel clients and help them succeed on the Hotel Treats platform.

**Your tasks will include**:

- Assisting in **onboarding new hotel partners**, making sure their experience is smooth and well-supported
- Helping solve operational issues related to:

- **Invoicing & payments**:

- **KYC & account setup**:

- **Access to the Extranet**:

- **Voucher status or redemption issues**:

- **Calendar integration & availability management**:

- **Commission & contract-related questions**:

- Coordinating with our **content team** to ensure timely product updates and quality control
- Handling **follow-ups with hotels** to ensure issues are resolved and opportunities are captured
- Acting as a go-to support contact for hotel partners across Europe
- Ensuring all actions are logged, tracked and followed through until successful resolution

What We’re Looking For
- Strong communication skills in **Spanish and English** (written & spoken)
- Organized and reliable with excellent **attention to detail**:

- Friendly, problem-solving mindset with a **customer-first attitude**:

- Ability to work across departments to get things done
- Basic understanding of Excel / Google Sheets and willingness to learn new tools
- Previous experience in either **hospitality**, **SaaS**, or **client-facing operations** is a must

Why Join Hotel Treats?
- Be part of a startup that works with **iconic hotels around the world**:

- Gain exposure to hospitality, tech, e-commerce, and B2B sales
- Join an international, supportive and ambitious team
- Enjoy **flexible hours** and a **hybrid setup** in Palma

Ready to apply?

Let’s arrange a chat and see if we’re a good fit.

Ability to commute/relocate:

- 07004 Palma de Mallorca, Illes Balears provincia: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- English (required)
- Spanish (required)

Work Location: Hybrid remote in 07004 Palma de Mallorca, Illes Balears provincia

Expected Start Date: 27/07/2025

  • Customer Support Agent

    hace 2 semanas

    Palma, España Customer Support Agent A tiempo completo

    Axis Data Axis Data S.L. is an international enterprise providing IT Services to MTS Globe and OTS Globe, which consist of Office Automation systems, Networking and Applications. Our mission statement is to provide innovative technology to the MTS Globe Group's 66 destination offices in 22 countries in and around the Mediterranean Sea, North Africa, the...

  • Customer Success Support Full-time

    hace 2 semanas

    Palma de Mallorca, España triggle A tiempo completo

    Are you a motivated and dynamic individual looking for an exciting adventure? Join our team as a Customer Success Support and gain hands-on experience in the fast-growing field of customer success. We are seeking a highly personable and customer-focused Team mate to support our customer success team in delivering exceptional service and ensuring our...

  • Customer Support Agent

    hace 5 días

    Palma de Mallorca, España Axis Data S.L.U. A tiempo completo

    Join to apply for the Customer Support Agent role at Axis Data S.L.U. Company Overview Axis Data S.L. is an international enterprise providing IT Services to MTS Globe and OTS Globe, which consist of Office Automation systems, Networking and Applications. Our mission statement is to provide innovative technology to the MTS Globe Group's 66 destination...

  • Assistant Store Manager

    hace 7 horas

    Palma de Mallorca, España Claire's Accessories Spain S.L.U. A tiempo completo

    **About the Role** As an Assistant Store Manager at Claire’s, you will support your Store Manager with the following; - Sales and profit: Driving and achieving retail store targets - Customer service: delivering the finest level of customer service - Store operations: keeping the store running smoothly - Commerciality: Ensuring your store is well...

  • Shop Assistant

    hace 7 días

    Palma de Mallorca, España SUITE13LAB A tiempo completo

    **SUITE 13 LAB** is seeking a **passionate and customer-focused Sales Assistant** to join our boutique in **Palma de Mallorca**. This is a **part-time, in-store position**, perfect for someone who loves fashion, sustainability, and delivering an exceptional client experience. **About SUITE 13 LAB** At SUITE 13 LAB, we create timeless, sustainable fashion...

  • Learning Support Assistant

    hace 4 días

    Palma, Baleares, España Raoul Wallenberg International School A tiempo completo

    Learning Support Assistant (Self-Employed)Location: Raoul Wallenberg International School, Palma, Mallorca, SpainPosition: Learning Support AssistantReporting to: Learning Support LeaderDeadline for Applications: Applications will be reviewed on a rolling basis, and an appointment will be made as soon as the ideal applicant has been found.Start Date:...

  • Sales Assistant, Decoration Department, 40h

    hace 2 semanas

    Palma de Mallorca, España RIALTO LIVING PALMA A tiempo completo

    **Descripción de la compañía**: Una extensa experiência en el mundo del diseño, un gusto exquisito y un buen ojo para lo inusual, inspiran el concepto de estilo de vida de Rialto Living. Clientes cosmopolitas - con interés por la moda y el diseño - apreciarán la cuidada selección de piezas de decoración, los artículos de moda, arte, regalos, y...

  • Financial Application Support Assistant

    hace 6 días

    Palma, España Mts Globe A tiempo completo

    MTS Globe MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northern Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast.  Since its foundation in 1967, MTS Globe has built up a strong market presence...

  • Customer Support

    hace 2 semanas

    Palma, Baleares, España Avedo - Eine Marke der Ströer X GmbH A tiempo completo

    Speaking Dutch isn´t a big deal for you? We are currently looking for a Dutch-speaking Customer Support (m/f/d). Apply now at Avedo PalmaYour BenefitsWork from home from anywhere in Spain (Canary Islands excluded)permanent employment in full time or part time (from 20h/week) - Training takes place on a full-time basis.fixed, season-independent salary from...

  • Financial Application Support Assistant

    hace 2 semanas

    Palma, Baleares, España Mts Globe A tiempo completo

    MTS GlobeMTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northern Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market presence in...