B2b Customer Support Assistant

hace 2 semanas

Palma de Mallorca, España Hotel Treats A tiempo completo

**Join the team behind the magic of luxury hotel experiences.**
Hotel Treats helps the world’s most iconic hotels — including St. Regis, Fairmont, Anantara, and top LHW properties — sell gift vouchers and unforgettable experiences online. Think pool day passes, spa days, gourmet dining, romantic getaways and more. We work with hotels across Europe and beyond, offering white-label e-commerce solutions and a global marketplace.

We’re a fast-growing, award-winning startup with a dynamic, international team. After seven years of success, we’re expanding again — and we’re looking for a **B2B Customer Support Assistant** to join us in Palma de Mallorca.

Your Role

You’ll work hand-in-hand with our **Account Managers** to support our hotel clients and help them succeed on the Hotel Treats platform.

**Your tasks will include**:

- Assisting in **onboarding new hotel partners**, making sure their experience is smooth and well-supported
- Helping solve operational issues related to:

- **Invoicing & payments**:

- **KYC & account setup**:

- **Access to the Extranet**:

- **Voucher status or redemption issues**:

- **Calendar integration & availability management**:

- **Commission & contract-related questions**:

- Coordinating with our **content team** to ensure timely product updates and quality control
- Handling **follow-ups with hotels** to ensure issues are resolved and opportunities are captured
- Acting as a go-to support contact for hotel partners across Europe
- Ensuring all actions are logged, tracked and followed through until successful resolution

What We’re Looking For
- Strong communication skills in **Spanish and English** (written & spoken)
- Organized and reliable with excellent **attention to detail**:

- Friendly, problem-solving mindset with a **customer-first attitude**:

- Ability to work across departments to get things done
- Basic understanding of Excel / Google Sheets and willingness to learn new tools
- Previous experience in either **hospitality**, **SaaS**, or **client-facing operations** is a must

Why Join Hotel Treats?
- Be part of a startup that works with **iconic hotels around the world**:

- Gain exposure to hospitality, tech, e-commerce, and B2B sales
- Join an international, supportive and ambitious team
- Enjoy **flexible hours** and a **hybrid setup** in Palma

Ready to apply?

Let’s arrange a chat and see if we’re a good fit.

Ability to commute/relocate:

- 07004 Palma de Mallorca, Illes Balears provincia: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- English (required)
- Spanish (required)

Work Location: Hybrid remote in 07004 Palma de Mallorca, Illes Balears provincia

Expected Start Date: 27/07/2025

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