Relationship Manager, Emea

Company Description
**Are you ready to trade your job for a journey**? **Become a FlyMate**

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you

**Who we are**:
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 3,500+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started

With over 1,100+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

**Job Description**:
**The Opportunity**:
We, at Flywire, are looking for an enthusiastic and proactive Relationship Manager (RM) to work with our existing portfolio of Education Clients - to build stronger client relationships, drive revenue through marketing, training, and integration of Flywire solutions. The position has a strong focus on the French market but it is not strictly limited to this market and might involve liaising with clients in other European countries.

The RM, reporting directly to the Head of Relationship Management Mainland Europe, will work closely with the Sales and RM teams to execute strategies designed to drive growth, uncover new business potential, increase revenue, provide accurate issue resolution and assure clients and their students have the best payment experience and support in the industry. Overall job tasks would include:

- Drive revenue by building long term relationships with our clients and stakeholders with focus on understanding their needs, strategies, and goals
- Create and deliver on strategic account plans for each client to maximize utilization, growth, and revenue
- Become a trusted adviser and expert to your portfolio accounts so that best practices and innovative products will be adopted to drive both revenue and client satisfaction
- Perform onboarding, training, and support activities for the client portfolio to maximize growth and deliver additional revenue through up-sell and value-added services
- Lead Integration projects alongside the Solutions team to provide technical solutions and processes for clients to embrace and adopt
- Manage and support overall commercial activities such as internal reporting, marketing activities, price negotiations and new product expansion

**Qualifications**:
**Here’s What We’re Looking For**:

- Fluency in English and French is a must; Spanish (and other European languages) proficiency is a plus
- 4+ years of sales, account management, or client management experience
- BS/BA in Business, Finance, or Marketing Management - or other relevant fields
- A background working in education and/or fintech (preferred)
- Previous experience working in the French market (preferred)
- Strong proactive commercial drive
- Experience in consultative sales; the ability to build rapport quickly, identify and diagnose business problems, demonstrate products remotely, or in person, and meet the specific customer needs with effective solutions
- Ability to speak to the technical aspects of a solution
- Strong communication skills (written and oral)
- The ability to handle multiple initiatives simultaneously
- Ability to professionally handle client issues and implement effective resolution

Additional Information
- Flywire is an equal opportunity employer. With over 40 nationalities across 14 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire._