Data Center Operations Manager

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Data Center Operations Manager.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Data Center Operations Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action #COICareers

**Responsibilities**:
**Data Center Operations**
- Ensures compliance with data center business units and service-level policies. Exercises judgment and discretion to provide input on service level and improvement plan components. Abides by all Service Level and Organizational Level Agreements (SLA/OLAs) to meet compliance and service requirements. Suggests changes for improvements based on experience; investigates root cause of service level degradation and suggests improvement plans. Ensures third parties are compliant with security, safety and all other guidelines.
- Engages with appropriate teams and resources to execute tasks or projects. Manages programs associated with area of responsibility.
- Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget; provides input as needed to meet timely and accurate estimates on budget allocation. Plans and bills in a timely and accurate manner; supports finance for accruals; takes steps to avoid After-the Fact (ATF) costs; creates and monitors Purchase Orders (POs) as needed to ensure sufficient funds for operations. Manages POs end-to-end process.
- Executes strategic vision as executed by leaders.
- Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns. Participates in Root Cause Analysis (RCA) process as appropriate.

**Service Delivery**
- Performs troubleshooting for service incidents and escalates, as appropriate, to meet SLA/OLAs, with mínimal disruption to the client/customer and business.
- Escalates issues as needed for resolution. Partners with others as needed to troubleshoot and resolve issues. Recognizes systemic and unique issues and responds accordingly.
- Monitors services and KPIs, OKRs, SLAs, and OLAs and reports trends and service anomalies. Leads key processes, such as team and triage meetings, prioritizes work across the team, and rebalances priorities to respond to changes. Reviews contracts with landlords and third party vendors. Participates in regular operational meetings to review SLAs.
- Provides communication and resolution to issues related to programs, projects, and incidents to drive service compliance. Contributes to the monitoring, measurement, and improvement of quality of service and support. Escalates issues and helps create resolution; analyzes incident data and information.
- Manages the assigned projects or programs to meet service delivery objectives. Participates in pilot programs or task forces to ensure smooth implementation for future service delivery. Escalates to appropriate stakeholders to remove obstacles.
- Exercises judgment and discretion to contribute to issue tracking the overall quality of the end-to-end service and client satisfaction. Learns the customer's business and maintains a strong customer focus. Recognizes potential customer impact of other events and issues (e.g., customer lockdown); communicates potential impact and plans for impact accordingly. Identifies and minimizes risk and aligns customer to risk and impact. Sets expectations appropriately and keeps commitments. Proactively reviews schedules and avoids conflicts when possible. Identifies, coordinates, manages expectations, and offers alternatives when defining customer solutions in light of ongoing operations and procedures (e.g., schedule, technical feasibility, policy, procedure, tools).
- Contributes to and makes recommendations for improvement in stakeholder partnerships. Manages relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met. Effectively communicates with clients and partners (e.g., upcoming service impacts and outages, delivery dates, requirements, proj