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Endpoint Solution Engineer
hace 2 semanas
Perfiles Ingeniería
Long-term contract
Barcelona, Spain
Full-time
Competitive salary
- Incorporación inmediata
**¿Dónde trabajarás?**:
Schneider Electric is the global specialist in energy management and automation. With revenues of ~€27 billion in FY2015, our 160,000+ employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operational systems, their technology, software and services improve the way their customers manage and automate their operations.
**¿Qué harás?**:
- You will report to the Head of Endpoint Mobility Delivery and Operations team.
- As Engineer, you will participate in projects and oversee the implementation of information systems to support the enterprise infrastructure relating to Endpoints of the organization.
- Scope:
- You will provide L3 support for Compliance, Automation as well as for Microsoft Operating System
- Assist with the improvement of the solution environment and functional processes for our customers. Automate Operational processes where feasible.
- Create scripts, processes and reports to set and track compliance on all EndPoint related areas and help on other areas where needed.
- Manage the L3 support incidents related with compliance and OS, being part of a global Team for EndPoint and Mobility L3 support
- Help on supporting the windows infrastructure including: All versions of Microsoft OS (except for the server part) and all versions of Office 365.
- Work closely with our service providers
- Work closely with the respective service line Architects
- Participate in proactive support management, analyze problems, provide solutions to meet customer needs.
- Engage with global architectural team and global operations to ensure a streamlined customer experience.
- Document operational processes and ensure those are properly disseminated thru L1 and L2
- Ensure all support levels are properly trained and knowledgeable on your area of responsibility
- Contribute share knowledge thru communities, documentation, and communication channels.
- Execute assigned project work related to the EndPoint and Mobility support area
**¿A quién buscamos?**:
- Skills:
- Over 4 to 5 years of experience in similar position
- A bachelor's degree from an accredited college or university.
- Self-starter, able to work independently and as part of a team
- Superior knowledge on PowerShell Scripting
- Superior knowledge on SQL
- Capable knowledge on BI
- Capable knowledge of desktop environments including Microsoft Windows 10 Windows 11 Operating Systems, hardware, mobility, connectivity, etc.
- Capable knowledge on MS Office 365 (all versions)
- Knowledge on System Center Configuration Manager, Microsoft EndPoint Management, AD, Group Policies
- Understanding of Network Topologies, ZScaler, VPN’s Proxies desirable.
- Ability to diagnose and resolve advanced problems for SQL, database and reporting
- Ability to closely work with partners and vendors
- Ability to manage multiple activities and changing priorities
- Ability to work in a matrix reporting environment
- Excellent communication, documentation, and customer service skills
- Excellent problem solving and analytical skills, the ability to hunt down a problem and find a solution, ability to diagnose and resolve advanced problems for PC related
- Current with emerging IT technologies
- Possess a passion for continuous learning, strong problem-solving skills, critical thinking, and good judgement
- Technical Delivery and Customer facing presentation skills with a high degree of comfort with both large and small audiences
- Fluent English mandatory, other languages a bonus.
- Experience of large Enterprise environments.
- Strong attention to detail and deadline oriented
- Experience in a global role desirable
**¿Qué ofrecemos?**:
- What they offer:
- Permanent contract with the company.
- Competitive salary according to experience.
- Training plan and access to our training platform where you can develop your professional and personal skills
- Work-life balance, flextime, etc.
- Flexible compensation plan: restaurant tickets, health, and life insurance, etc.
- Career path opportunities within a multinational company
**¿Necesitas + info?**:
Ana Gámez- (+34) 91 590 04 31 (Ext. 201)
