Customer Success Manager

**About us**

Avantio, with more than 20 years of experience, is a vacation rental software whose mission is to provide dynamic and innovative cloud-based technology solutions for holiday rentals. The holiday rental sector is in a phase of transformation and expansion. Avantio's commitment is to provide agencies with the tools specifically designed for their growing needs along with the best possible customer service experience.

Based in Valencia and with sales teams in the USA, in Avantio you will discover a highly qualified team, made up of top-level professionals, in an international environment.

**Description**:
The Customer Success department is a key player, as it is an opportunity generator in customer relationship management. This department comes into play once our product has been sold, and works towards the success of the product and the benefit of the customer.

Therefore, the main goal of the Customer Success Department is to understand in depth the business of our partners, knowing exactly which of our products can help them develop their business.

On the other hand, it will be oriented to increase software adoption among customers increasing their loyalty, so that their business is strengthened.

The Customer Success Manager role will have the following **functions**:

- Customer Relationship Management.
- Maintain strong, long-term relationships with existing customers.
- Act as the primary point of contact for customer enquiries.
- Understand customer needs and ensure that software products or services meet those needs.
- Implement and develop processes to improve usage and satisfaction at different levels of existing customers.
- Ensure that customers effectively use and fully benefit from software solutions.
- Resolve customer issues or concerns quickly and efficiently, working with internal teams where necessary.
- Identify opportunities for cross or up-selling within current accounts.
- Work closely with technical support, development and product teams to manage implementations, resolve technical issues and ensure delivery of upgrades or new functionality.
- Provide detailed reporting on customer product needs for possible development.
- Regularly track account performance, report key metrics and analyse data to identify improvements. Inform the customer about product updates, new features or enhancements.

**What are we looking for?**
- Native **French**speaker.
- **2- 3 years of work experience in sales or account management**.
- High level of Spanish and English.
- Solid knowledge of software products.
- Excellent communication and negotiation skills.
- Ability to solve problems in an efficient and customer oriented manner.
- Proficient in the use of CRM such as Salesforce and other customer management tools.

**Useful**:
- Previous experience in account management in the software or holiday rental sector.
- Familiarity with B2B and sales processes.
- Attention to detail, strong organizational skills and a focus on the quality of work.
- Experience in SaaS (Software as a Service) software sales.
- Ability to work in a dynamic and goal-based environment.
- Average knowledge of excel.

**What do we offer?**
- We are a leading global provider of solutions, services and technological tools for holiday rentals with a stable projection.
- Stable full-time contract.
- **Salary: 20k + bonus.**:

- Training provided by the company: we offer free Spanish and English lessons for all our employees, as well as trainings about tools or skills useful for your role or team.
- Flexible working hours.
- We currently have a hybrid working system, which means that we come two days a week and three days of telework.
- Possibility to build a long-term career. We offer you activities, tasks and responsibilities that will allow you to grow professionally and personally.
- Reduced-price healthcare insurance
- Work-life balance: afternoon off for children's birthdays and support during their first days at school :)
- Carsharing: the possibility of giving your colleagues a lift in your car (monthly extra from the company) or you can travel to work with colleagues free of charge.
- A dynamic and multicultural environment, with more than 24 nationalities to get to know.
- The opportunity to work in a young and international team. We currently have +175 employees, with cultural diversity.
- Attractive facilities and atmosphere: lounge areas with sofas (ping-pong table, table football...), fully equipped cafeteria (coffee, fresh fruit...) and a roof terrace with interesting views. We have fun ️
- Employment advice: a small guide to help you with all your documentation (NIE, social security number or how to register in a place...).

At Avantio we look for people who identify with our values: we care, we constantly help each other, we communicate a lot (both internally and with our clients and partners) and we learn from each other. We want you to make this project yours too

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