Service Quality Auditor

hace 3 días

Salamanca, España Trailcon Leasing, Inc. A tiempo completo

**Location**: GTA
**Department**: Shop
**Employment Type**: Full Time, Permanent, Weekday

A leader in trailer rental, leasing, and maintenance solutions, **Trailcon Leasing Inc.** is currently hiring a **Service Quality Auditor**.

Reporting to the Mobile Service Manager, the **Service Quality Auditor** plays a crucial role in ensuring the accuracy, compliance, and quality of work orders completed by mobile technicians and third-party vendors. The Auditor is responsible for the timely review and approval of work orders, verifying that services performed align with standards, and ensuring reasonable labor hours and proper documentation. This role is essential for maintaining high-quality service delivery and operational efficiency across all mobile service operations.

**Available Shift**: Monday - Friday

**_ Why Should You Work for Us?_**
- Comprehensive Benefits 100% company paid (Medical, Dental, Vision, Health, AD&D, STD/LTD, Life Insurance) - FROM DAY 1
- 3 weeks’ vacation, 5 wellness days
- Stable career
- Family environment and company culture
- RRSP program

**Key Responsibilities**
- Conduct daily reviews and approvals of technical work orders to ensure accuracy and adherence to established standards.
- Verify the appropriate use of coding for work performed (e.g., damage versus routine maintenance) to ensure proper categorization.
- Confirm all labor line items are supported by before-and-after photos and that associated parts are accurately listed.
- Reconcile vendor invoices against service calls, ensuring alignment with agreed terms and reasonable charges.
- Ensure all vendor invoices are submitted within 10 days of completed service.
- Maintain all invoices within a 30-day reconciliation window.
- Address and resolve any disputed charges promptly.
- Oversee the onboarding of new vendors by ensuring liability agreements are in place before services begin.
- Identify trends or discrepancies in work orders and recommend improvements to enhance service quality and efficiency.
- Maintain detailed records and provide regular updates to leadership on compliance and performance metrics.

**Job Requirements**
- Possess a **310J license** or equivalent technical experience.
- Minimum of **five years of hands-on technical experience** working on trailers.
- Strong attention to detail and ability to assess technical documentation critically.
- Excellent written, verbal, and listening communication skills for effectively conveying and interpreting technical information.
- High level of integrity and a strong work ethic, ensuring consistent accountability and fairness.
- Ability to manage multiple priorities in a fast-paced environment and meet tight deadlines.
- Proficient in using service management and auditing tools to document findings and provide actionable insights.

**This role is critical to upholding Trailcon’s reputation for excellence and ensuring the delivery of high-quality, compliant service to our clients.**

**Trailcon is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.**

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