Cyber Security Professional

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

This is an opportunity to play your part and protect our company, our customers and our communities from cyberattack. Be part of a dedicated team and get ready to be challenged every day to make the most of your skills and experience. You’ll learn from those around you, and from outstanding training and development resources to become even better at what you do. With the best technology at your fingertips, you'll be part of a friendly and flexible working environment where your contribution is always valued.

**Purpose of the role**:
The role holder will be responsible for the in life delivery of 24x7x365 commercial Cyber Security Operations Centre capability to specific customers contractual SLA’s underpinned by specific KPI’s.

These teams members will perform their responsibilities by shifts ROTA 24x7x365 scheduled.

These team members will work with the existing Security Systems technologies and other core network security products

These team members as base of Analyst profile definition must have a behaviour aligned with their responsibilities and with a compromise to provide the maximum of Quality:

- No accept the end of investigation util find the root cause of Incident Security.
- Deep Analyse to obtain full understanding of Incident Security end to end
- No close Investigation until ensure close all conclusions. Interest in knowing more.
- Demand all support need to ensure have all elements need to the Security Incident Analysis has been reached with the levels of quality that guarantee the customer satisfaction.
- Compromise with Quality detailing in the caser report all that show the value of the job performed and clearly specify to customers.
- Continues improvement own selves Security Analyst Profiles.

These team members will maintain relationships with people at an operational level always under BT code definitions referred to; support respect and appreciate each other’s.

**Key Responsibilities**:

- Manage Complete Security Incidents Process for Detection, Analysis, Response and Remediation.
- For CSRs and Special Interventions will ensure be involved the Roles defined as Change Management Process definition.
- Monitoring and set the correspondence category of every Incident Security identifying True Positives and False Positives based in correspondent Use Cases in production.
- Complete process of:

- Case Registration in Ticketing System.
- Initial event investigation
- Basic triage activities
- Interaction and communication with customer in Detection, Analysis, Response and Remediation activities.
- Ensure the quality of Response supporting elements of the Investigation and resolution as required and where necessary report incidents involving potential or actual breaches of protective security compliance.
- Responsible keeping the control of guarantee the SLAs defined for every type of Incident Security defined per customer ensuring comply.
- Discipline and Deep know-how to follow the process and documentation defined to ensure the quality parameters defined.
- Manage process escalation to Security Specialist and SSOM regarding defined by every measure defined per incident security type.
- Initiative proactive and anticipation to report improvements or lack process detected.
- Must be ensure progressively skills and dynamism to manage the systems and tools demanded for deliver the service with agility and ability.

**Soft Skills**:

- Customer focus. Ability to meet the customers’ needs in line with the business requirements.
- Result-orientation. Focusing on the objectives and the required outcomes of the processes while delivering a service.
- Teamwork. Working with a cooperative and positive attitude in a group setting to achieve common goals.
- Communication skills. Communicating effectively and efficiently while adapting to your audience and getting the message through as intended.
- Logical thinking. Ability to comprehend and to oversee various aspects of a problem or a situation.
- Taking ownership. Taking the responsibility and taking care of the consequences of making a decision.
- Analytical mindset. Using all data and information available to analyse and understand a situation, with the aim of supporting decisions.
- Attention to detail. Focusing on all aspects and details of a task and delivering your output with a high level of accuracy.
- Ability to think out of the box considering collateral environments and understanding roles/responsibilities of collateral stakeholders (customer mainly).
- Language: Spanish and English fluent. Other languages will be recognized as advantage.

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