Cyber Security Professional

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors.

We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses.

We deliver vital work at scale, with real breadth and impact. We connect for good.

Security is one of the fastest growing parts of our global organisation. We protect our networks from more than 6,500 cyber-attacks each day, invest over £40m in research each year and employ more than 3,000 people - which makes us the largest private cyber security employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture potential and shape your future - whatever your background or experience. You can find out more about Security in BT here

In today’s world, safe and secure digital connections have never been more vital.

You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries.

With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed.

Play your part, Make a difference.

We are the Protectors.

**Requirements**:
**Purpose Of Role**:

The role holder will be responsible for the in life delivery of 24x7x365 commercial Cyber Security Operations Centre capability to specific customers contractual SLA’s underpinned by specific KPI’s.
These teams members will perform their responsibilities by shifts ROTA 24x7x365 scheduled.
These team members will work with the existing Security Systems technologies and other core network security products.
These team members as base of Analyst profile definition must have a behaviour aligned with their responsibilities and with a compromise to provide the maximum of Quality:

- No accept the end of investigation util find the root cause of Incident Security.
- Deep Analyse to obtain full understanding of Incident Security end to end
- No close Investigation until ensure close all conclusions. Interest in knowing more.
- Demand all support need to ensure have all elements need to the Security Incident Analysis has been reached with the levels of quality that guarantee the customer satisfaction.
- Compromise with Quality detailing in the caser report all that show the value of the job performed and clearly specify to customers.
- Continues improvement own selves Security Analyst Profiles.-These team members will maintain relationships with people at an operational level always under BT code definitions referred to; support respect and appreciate each other’s.
The general scope of the Role will be applied by next aspects of the CySOC:

- Supports in the delivery, implementation and operational end to end delivery for a subset of an IT security service and for a subset of the IT Security strategy, policy, procedures, processes, systems, threat identification & response that provide security services and solutions for or on security systems and infrastructure.
- Develop methods and systems needed to provide services to existing CySOC customers
- Change management process each according to a well-defined procedure base in the systems defined to support the process.
- Communication customers about Incident Security and Change management according procedures and time scheduled defined in SLAs.
- Developing escalations to Security Specialist regarding process defined. '

**Key Responsibilities**:

- Develop and produce clean, efficient and secured code based on the needs and expectations from CYSOC
- Troubleshoot, debug and upgrade existing software/workflows/integrations
- Gather feedback from users and recommend/execute improvements.
- Create technical documentation for reference and reporting
- Ensure the quality of Response supporting elements of the Investigation and resolution as required and where necessary report incidents involving potential or actual breaches of protective security compliance.
- Responsible keeping the control of guarantee the SLAs defined for every type of Incident Security defined per customer ensuring comply.
- Discipline and Deep know-how to follow the process and documentation defined to ensure the quality parameters defined.
- Manage process escalation to Security Specialist and SSOM regarding defined by every measure defined per incident security type.
- Initiative proactive and anticipation to report improvements or lack process detected.
- Must be ensure progressively skills and dynamism to manage the systems and tools demanded for deliver the service with agility and ability.

**Soft Skills**:

- Customer focus. Ability to meet the customers’ needs in line with the business requirements.
- Result-orientation. Focusing on the objectives and the required outcomes