Assistant Manager, Business Quality Assurance

FIND YOUR 'BETTER' AT Blue Cross
- We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us._
- We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives._

If you believe in better, we’d love to hear from you.

About the Role

Support the team to enhance distribution channels business quality by implementing best practices & training strategies with action plans covering awareness, screening, training, monitoring, and correction to support overall insurance intermediary compliance to ethical requirements of Regulators and Blue Cross (Asia-Pacific) Insurance Ltd. This position will need to support development for distribution-wide plan to promote the best practices and updating regulatory changes.

Roles and Responsibilities:
Distribution channel Best Practices and Assigned Functions
- Assist SDD to establish and develop distribution channel best practice strategies and business quality plan to ensure compliance initiatives and regulatory requirements on insurance intermediary compliance are effectively and practically implemented in the context of Blue Cross (Asia-Pacific) Insurance Ltd
- Help to cultivate a best practice culture in all distribution channels through both short term and long term wide-distribution channel planning on training, communications, promotions and monitoring
- Support the team to monitor the implemtation of business quality requirements and to increase awareness of all distribution channels on relevant compliance rules and regulations and best practice through different means of communication channel.
- Provide support to develop and deliver strategy and training programs on motivating all distribution channels to incorporate best practice in daily sales and recruiting activities
- Work and coordinate with respective departments / Company representatives, in particular Compliance, Legal, Risk Management, for launch of new compliance and/or regulatory rules and regulations and internal guidelines.
- Coordinate with respective departments, in particular Compliance, Legal, Risk Management, to ensure up-to-date best practice content in our training materials and e-Exercise
- Support the team to monitor CPD Compliance reporting of insurance agents
- Provide support, such as but not limited to production of regular management reports, to SDD to implement action plans for all regulatory related initiatives

New initiatives / Project
- Assist supervisor in new business initiatives / project arising from the regulatory updates and business requirements
- Perform other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements

Others
- You are required to obtain relevant licence if your job involves in regulated activities
- Ensure team members who perform regulated activities have obtained the relevant licenses and fulfilled the licensing requirements

Minimum Job Requirements:

- University graduate plus 5-6 years of experience in training, sales & service, finance/insurance industry
- Good compliance sense and knowledge to cope with the changes of regulatory requirements
- Good presentation and facilitation skills
- Knowledge in insurance industry (especially regulatory related) is a must
- Good PC skills in PowerPoint, Excel and Words
- Mature, proactive, teamwork player, trustworthy, effectively communicate and influence internal and external stakeholders
- Excellent English & Chinese writing skills
- Proficient in Cantonese & English, conversational Mandarin
- Have experience in designing and implementing sales business quality monitoring and improvement systems and process a plus
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._