Esi Business Transformation Director

**Director Business Transformation NextGen**

**Department: ES International**

**Reporting to: Snr. Director Business Transformation & Process Digitization**

**Overview**:
The Director Business Transformation NextGen will be a member of the ES International (ESI) Business Transformation and Process Digitisation Leadership team reporting directly to the Snr. Director Business Transformation & Process Digitization. As a Transformation leader, you will be responsible for managing the end-to-end transformation process, coordinating cross-functional teams, and ensuring creation and execution of the new service delivery model. Your expertise in Transformation doing process maps and workshops ,change management, project management, and strategic planning in driving the transformation efforts and achieving business objectives will be key to success in this role.

**Responsibilities**:

- Creation & alignment to NextGen Strategy:Develop and execute a comprehensive strategy for NextGen Service delivery operations from Implemenattion until service. Identify and understand different models and then create through braisntoriming and workshops opportunities a new service service model for the evergrowing needs of our changing customer needs in the payroll & HCM industry. Ascertain risks, and best practices and collaborate with stakeholders to investigate to define key milestones, deliverables, and success criteria for the delivery of the model.
- Project Management:Define project scope, objectives, and timelines for the new service delivery model, ensuring alignment on overall project goals and deadlines.Monitor project progress, identify deviations, and implement corrective actions to keep the transformation efforts on track.Coordinate with project teams to prioritize tasks, allocate resources, and manage dependencies to ensure timely delivery.
- Cross-Functional Collaboration:Work closely with product development, marketing, sales, operations, and other relevant teams to coordinate efforts, facilitate and promote cross-functional alignment and ensure everyone is working towards the same goals.Act as a liaison between different departments to address any challenges or bottlenecks that may arise during the transformation process.
- Change Management:Develop change management plans to support the successful adoption of new processes and model within the organization.Identify potential risks and resistance to change, and proactively develop strategies to mitigate them.Implement communication plans and training programs to ensure employees are well-informed and prepared for the new model.
- Performance Measurement and Evaluation:Establish key performance indicators (KPIs) and metrics to measure the success of the new service model & process.Monitor and analyze data to evaluate the effectiveness of transformation initiatives and identify areas for improvement.Prepare regular reports and presentations to communicate progress, challenges, and recommendations to senior management and stakeholders.
- Monitor project progress, identify deviations, and implement corrective actions to keep the transformation efforts on track and deliver a leading service model for NextGen.
- Lead any assigned projects or initiatives as agreed with Snr. Director Business Transformation & Process Digitization.

**Critical Success Factors**:

- Passionate about Business Transformation and Process Digitization
- Highly skilled on Program and Project Management
- Ability to lead in a matrix organization
- Ability to influence and communicate at all levels
- Ability to collaborate with associates at all level
- Ability to handle resistance to change
- Ability remain positive even in the face of adversity
- Ability to manage multiple tasks and activities
- Ability to challenge the status quo and utilize facts and data to drive decisions
- Strong leadership capabilities, including the ability to motivate teams, resolve conflicts, and drive results in a fast-paced, dynamic environment.

**Personal Attributes**:

- Positive attitude with high energy
- Resilient
- Problem solver
- Innovative
- Autonomous

**Specific Skill / Experiences**:

- Extensive experience in leading workshops, process mapping and project management skills
- Extensive experience in successfully executing on Business Transformation and Process Digitisation initiatives
- High level of ability to collaborate, communicate & excellent decision-making skill at all levels of the organization
- Display very high levels of energy, resilience and maintaining a positive outlook even in the face of adversity.

**Reporting Relationships**:
Immediate Manager: Snr. Director Business Transformation & Process Digitization

Direct Management Reports: None

**Qualifications and experience**:
**Education**:

- Degree or equivalent
- Lean Six Sigma qualified preferred

**Work Experience**:

- Extensive commercial track record in Transformation/Operations within a large multi-national company
- Experience