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Quality Assistant

hace 3 semanas

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**HERE WE ARE** The NAYAK Group is Europe's largest provider of airline independent MRO services, active for almost 50 successful years. We offer our services at more than 50 stations in 16 different countries across the continent for over 70 different aircraft types. Nayak consists of one holding and more than ten legal entities with approx. 1,000 colleagues who work together towards a common vision of being the leading company when it comes to customer service, safe operational support and the highest degree of flexibility.
- Role Purpose:_

The Quality Assistant is a crucial member of the Technical Assistance Queries, focusing on the management of technical record queries (TAQ) and the quality assurance of maintenance personnel training and certification.

This role demands a meticulous approach to handling detailed technical documentation and ensuring adherence to aviation standards and practices.

Your responsibilities:

- _Key Accountability:_
- Administrative Area - Queries
- Review and distribution of Technical Record Queries (TAQ).
- Receipt of Customer Technical Record complaints through the designated channel.
- Correct and amend claims in the AMOS system as per the current Technical Procedures manual with the Client (VTPM).
- Assign TAQ items to the appropriate Technical Maintenance Assistant (TMA) for rectification or to provide comments and resolve or reject the complaint.
- Manage the documentation and inventory of corrected TAQs, ensuring their proper filing and storage.
- Quality Tasks
- Oversee the training and experience documentation of maintenance personnel.
- Ensure accurate completion of the experience and/or practical training formats in the workplace (AESA).
- Monitor task completion in AMOS and technical records to facilitate the expansion of certifications for certifying and support personnel.
- Education Middle Degree - Administration.
- Technical Skills: Familiarity with the aviation industry.
- Valid driver’s license.
- Fluent in English and Spanish.
- Strong organizational capabilities.
- High attention to detail..
- Proactive approach.
- Analytical skills.
- Strong customer service orientation.

Your role is essential in maintaining the integrity and quality of our technical operations and ensuring the professional growth and certification of our maintenance personnel.

This position offers the opportunity to work closely with various technical and administrative layers within the aviation sector, providing a challenging yet rewarding career pathway.
- The Company offers:_
- Competitive Salary:We recognize and value your dedication with a salary that reflects your experience and skills.
- Vueling Flight tickets with confirmed seat (after 6 months in the company).
- Health and Wellness Benefits:Enjoy peace of mind with our private health insurance for you and your family and pension plan.
- Lunch Discounts:Exclusive discounts for your daily lunch.
- Professional Growth:Develop your career with us through specialized technical courses, including language classes.
- Station with Excellent Infrastructure: Work in an environment equipped with first-class facilities to facilitate your daily tasks.
- Good Work Environment: Be part of a team where collaboration, innovation and respect are key.

Tipo de puesto: Jornada completa

Beneficios:

- Cursos de idiomas ofertados
- Flexibilidad horaria
- Formación en certificaciones profesionales
- Jornada intensiva los viernes
- Parking gratuito
- Seguro médico privado

Horario:

- De lunes a viernes

Preguntas para la solicitud:

- Tienes experiência en calidad en sector aeronautico?

Ubicación del trabajo: Viajes periódicos