Support Engineer, Ignitetech
hace 1 semana
Are you a forward-thinking developer eager to harness the power of GenAI to redefine business standards and enhance productivity? Are you bored of solving the same customer support tickets or resolving the same bugs over and over again?
This role IgniteTech is far from a conventional customer support or software engineer job. It is designed for those who are passionate about deploying GenAI to create robust support solutions, significantly improving productivity and customer satisfaction. Ideal for innovators who thrive in a dynamic environment, this position will place you at the helm of integrating revolutionary AI technologies.
**What you will be doing**
- Create and improve autonomous support platforms using LLMs. This includes not only development but also troubleshooting, maintaining, and updating tools based on user feedback and support tickets. One example would be creating an assistant able to guide customers through an upgrade process.
- Test and integrate state-of-the-art AI technologies, like GPT-4 Vision and Amazon CodeWhisperer, while providing support and guidance for internal teams on how to best utilize these technologies within their workflows.
- Evaluate and enhance the performance and integration of AI solutions across different infrastructures, notably AWS, and ensures support is available for end-users experiencing issues, focusing on maintaining high service quality and satisfaction.
**Key Responsibilities**
- Improve support for both internal and external clients, significantly boosting the company’s innovation capacity and service quality
- Professional experience leveraging LLMs, such as ChatGPT, Gemini, or Claude, to automate manual tasks and boost your company's productivity
- At least 2 years of experience in B2B software customer support
- Proficiency in Python
- The ability to use AI to code in additional languages you are not very familiar with
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