Support Engineer
hace 5 días
Open Assessment Technologiesis growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the expertise needed to keep our platforms running smoothly for hundreds of thousands of learners.You will work at the intersection of customer-facing support and engineering, diving deep into application behavior, databases, logs, and code-level diagnostics. Your work will focus on advanced troubleshooting, root-cause analysis, incident resolution, and continuous improvement of tools and processes. By strengthening our support workflows and preventing issues before they occur, you will play a critical role in delivering secure, consistent, and high-quality exam experiences across multiple countries.About the RoleAs a Level 3 Support Engineer, you will lead complex investigations, resolve high-impact incidents, and help improve our processes and tooling. You will work closely with teams across the company to diagnose issues, identify root causes, and implement long-term solutions that strengthen our platform and enhance the experience of our users.Key ResponsibilitiesLead in-depth investigations of incidents escalated from Level 2 Support.Analyze and troubleshoot issues using database queries, application logs, and code‑level analysis.Identify root causes, propose solutions, validate fixes, and collaborate with development teams on code corrections.Participate in post‑incident reviews and contribute to Root Cause Analysis (RCA) reports.Maintain and improve our internal knowledge bases, investigation guides, and troubleshooting procedures.Support production environments through performance monitoring, anomaly detection, and preventive actions.Provide technical mentorship to Level 1 and Level 2 Support teams.Contribute to the continuous improvement of diagnostic and monitoring tools and automation.Skills and QualificationsStrong expertise in SQL and database performance investigation (PostgreSQL, MySQL).Ability to read and debug application code (PHP, JavaScript, Node.js, or similar).Familiarity with Git and ticketing systems such as Jira.Experience with cloud environments (AWS, GCP) and monitoring tools (Dynatrace, Grafana, etc.).Strong analytical and problem‑solving skills.Excellent written and verbal communication skills.Preferred BackgroundBachelor’s degree in Computer Science, Engineering, or a related field.3+ years of experience in software support, reliability engineering, or development roles.Experience working with ITIL or similar support frameworks.If you are passionate about solving complex technical challenges and are excited to contribute to the mission and growth of Open Assessment Technologies, we would love to hear from you.#J-18808-Ljbffr
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Madrid, España Kantar Group A tiempo completoKantar Media is seeking a support engineer to join our offices in Rennes with the following responsibilities: To support customers (support level 2/support expert) in the scope of Audience measurement systems (audio matching/watermarking technology) : To analyze and to reproduce customers issues, to troubleshoot and to resolve customers through workarounds...
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Madrid, Madrid, España Hustler Marketing A tiempo completoCompany IntroductionAt SecureCo, we're at the forefront of enterprise voice technology solutions, delivering mission-critical communication infrastructure to businesses worldwide. As a leading provider of VoIP and voice technology services, our mission is to ensure seamless, secure, and reliable communication for our enterprise clients.What sets us apart is...
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Madrid, España Inexto SA A tiempo completoJoin to apply for the Software Support Engineer role at Inexto SAAre you interested in modern technologies and eager to support innovative solutions? INEXTO, a global leader in Authentication, Secure Serialization, Track & Trace, and Production Volume Verification, is looking for a Software Support Engineer to join our team. Our technology secures over 100...
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hace 4 días
Madrid, España Multiverse Computing A tiempo completoAbout the Role We are seeking a proactive and technically skilled Product Support Engineer to join our team on a temporary contract. You will provide customer‑facing technical support for our compressed Large Language Models (LLMs) and API services. Responsibilities Become an expert in all Multiverse Computing products....
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Support engineer
hace 4 días
Madrid, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment Technologiesis growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the...
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IT Support Engineer
hace 1 semana
madrid, España Forterro A tiempo completoIT Support Engineer – Forterro, Madrid Role: IT Support Engineer Location: Madrid, Community of Madrid, Spain We are looking for an Experienced IT Engineer who is passionate about technology and eager to grow in a dynamic global environment. Benefits Stable position within a well-established international organization Attractive remuneration package...
