Customer Support

hace 2 semanas

Marbella, España Gaming Innovation Group A tiempo completo

Our Customer Support Team is the pulsating heart of our customer experience. Have you got the passion, knowledge and skills necessary to provide an absolute world-class customer experience?

**You’d be really excited to**
- Put the customer first. Making sure the customer leaves satisfied with your quick help, knowledge, and soft-skills.
- Maintaining quality control for Customer Due Diligence (CDD) documentation (Ex: ID, Proof of Address, Bank Statements, etc.)
- Work in a fast-paced B2B focused environment, where you will be given the opportunity to upskill yourself in the KYC and Payments area, alongside our customer service tasks.

**Requirements**:
**You’re really awesome at**
- Collaborating to solidify our team spirit and our ability to communicate clearly with other stakeholders across the business, working together, pushing each other forward when we face challenges.
- Keeping yourself motivated. You have a purpose and a hunger to learn and develop.
- Communicating both written and verbally in Swedish and English and preferably one more language such as Finnish, Norwegian or German.

**You’re also good at**
- Problem solving
- Having an eye for details
- Being flexible - as you will be required to work 3 different shifts (namely morning, evening and night)
- Working independently

**Benefits**

**You’ll also be exposed to**
- A multicultural environment where diversity thrives.
- Individual Development: we offer a progression plan in which you get to write your own GiG Story. Chapter by chapter you will go through various training to become an ambassador of that trade.
- The GIG Customer support family. When things are looking down we get things done. We work together through thick and thin, unwaveringly to achieve our goals. There is a constant flow of contribution and every voice is heard.

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