IT Service Professional

hace 4 días

Tres Cantos, España Siemens Mobility A tiempo completo

**Job ID**:

- 368127**Company**:

- Siemens S.A.**Organization**:

- Global Business Services**Job Family**:

- Information Technology**Experience Level**:

- Experienced Professional**Full Time / Part Time**:

- Full-time**Remote vs Office**:

- Office/Site only**Contract Type**:

- Permanent**Location**:This position is open for Spain, Lisbon, Portugal and Bratislava, Slovakia.**Note**:Please submit your CV in English.**The time to change is now**

As Partner of Choice, Global Business Services (GBS) center support mainly Siemens’ companies worldwide to achieve excellence in their internal processes in areas such as Finance, Human Resources, Information Technology, Supply Chain, Customer Care and many more.- GBS is organized in many Business Lines and Service Lines that provide this support (not only) within Siemens’ companies. At GBS Finance, we aim to act as Business Partners side by side with the Management of the Operations that perform these activities contributing with accurate and timely financial records to guide business decision-making.**Want to know more about GBS?** Check out here**Are you ready to be part of the change and help us make real what matters?**

**We Make Real What Matters. This Is Your Role**:

- Run IT operations and maintenance activities for the Siemens Talent Acquisition/ Talent Management Landscape.
- Ensure service quality (e.g. incident, problem, performance, capacity, or escalation management).
- Ticket tracking, monitoring and escalation
- Be the contact for the internal and external support organization
- Point of contact for customer, cybersecurity officer, data protection officer, SCM, BA and SaaS suppliers and partners as part of the provider management
- Support in change management for the respective service.
- Act as a project manager for topics in his/her area of responsibility.
- Continuously improve processes with support/test teams and the community.
- Support the product owner refining user stories from technical point of view.
- Contribute to the scope definition and roadmap including release planning.

**Use Your Skills To Move The World Forward.**
- Bachelor’s degree in computer science, information technology or related fields
- At least 3 to 4 years of proven working experience with IT services, ideally in HR / P&O area
- Know how about HR services
- General know how about global IT setup and IT architecture within Siemens
- Experience in designing and analyzing processes
- Knowledge on ITIL service management processes
- Used to act in an international environment with virtual teams
- Strong analytical capabilities needed to be able to overlook the complex integration aspects and dependencies
- Good communication skills
- Strong customer orientation
- Experience with working in agile teams and with agile methodologies (e.g. SCRUM)
- Organizational skills
- Fluent English language skills (speaking and writing)
- **If you don't meet all the requirements, don't worry, we still want to meet you**-
- #LI-VVG #LI-HYBRID #Siemens #PeopleAtSiemens #GBSpartnerofchoice #womenintech #women #womeninstem

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