Operations Manager
hace 6 días
***
Key responsibilities:
- Coordination and prioritization of requests from our clients.
- Support the daily operations of Menorca office:
- Booking management: daily follow-up of bookings, manage stop sales, allotment control and special request. Be in contact with TTOO and hoteliers.
- Management and control of transfers in Menorca, being in contact with providers, hoteliers and TTOO
- Supervise and coordinate tasks of the different departments that provide services to the tour operator: booking, transfers, excursions and airport services.
- Service quality management
- Being the point of contact for providers, suppliers, incoming agency and tour operator to ensure the quality of the service.
- Be involved in contracting and negotiating with of transfer providers, excursions, etc.
- Manage claims and incidents.
- Providing support to the airport service in different situations such as flights that cannot take off, overnight management, etc.
- 2 years of experience in a similar role.
- Experience working with traditional tour operators.
- Bachelor degree in Tourism or similar.
- Advanced knowledge of Microsoft Office.
- Driving License and own car.
- High level of English and Spanish required, other languages are a plus.
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