Servicenow Administrator

**Company Description**
Nexthink is the global leader in digital employee experience management. Our products allow enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experiences. Through a unique combination of real-time analytics, automation and employee feedback, Nexthink gives IT teams the insight they need to empower people at work.

Headquartered in Switzerland with US headquarters in Boston, Nexthink also has offices in France, UK, Germany, Spain and UAE. Our growing team of Nexthinkers is proud to be making the digital work lives of nearly ten million employees across 1,000 customers more productive.

At Nexthink, we believe actions are stronger than words when it comes to diversity, inclusivity, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience. Join us today

LI-Hybrid

As a ServiceNow administrator you will be responsible for the maintenance, development and deployment of the Now Platform for Nexthink. Working closely with the ITSM Manager, you will be responsible for the technical implementation of processes as well as any key enhancement for our stakeholders. You will be working in a fast-growing team, being part of a fast decision-making process. You will be part of an international team where your ideas will be welcomed, and you will be supported in the day-to-day challenges you will face.

**Responsibilities**
- User administration: create groups, assign roles and maintain documentation.
- Propose and execute ServiceNow implementation solutions to functional requirements.
- Lead and execute the maintenance of the platform: patches, upgrades and system clones.
- Lead the technical implementation of any future workflows within the ServiceNow platform and coordinate all parties.
- Manage and build integrations.
- Maintain and develop Service Catalogs.
- Complete service requests and create and execute changes within the platform.
- Build and coordinate the execution of UAT plans.
- Writing client/server scripts: Ui policies, UI, actions, Business rules, etc.
- Communicate and/or train stakeholders on the processes and new functionalities.
- Create and maintain documentation on the platform development and administration.
- Provide support on the ServiceNow platform.
- Coordinate with third parties when required.
- Maintain projects tasks up to date and documented.
- Contribute to continual improvement plans.

**Qualifications**
- 1+ years as ServiceNow administrator
- Very good communication skills and teamwork
- Good knowledge in LDAP administration
- ServiceNow CSA
- Javascript knowledge.
- Good level of written spoken English.
- Problem solving skills
- Strong motivation to learn new concepts and technologies
- University degree is a plus
- ITIL Foundations is a plus

**Additional Information**
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you **Check what we offer**:

- Permanent Contract and a competitive compensation package (Stock Options also included).
- Amazing centrally located offices near the Bernabeu Stadium.
- Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us.
- Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
- ️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days.
- Up to 25 EUR per month for a gym subscription.
- Flexible retribution plan for kindergarten & transport tickets.
- ‍ Reimbursement of up to 50% of the cost of English & Spanish classes.
- Fresh fruit, cookies, soft drinks and protein shakes at the offie.
- Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at