Ecs Global Engagement Support Lead

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The SAP Enterprise Cloud Services (ECS) is building the bridge for SAP customers towards cloud, closely helping them through this transformation. One of the main tasks ECS is offering and providing real-time cloud platform operation, infrastructure and managed services focusing on fast time-to-value at reduced cost and risk. The mission of the Private Cloud Customer Center unit in ECS is to help our customers adopt the S/4H Private Cloud solution seamlessly and effectively, using standardized and automated delivery approaches by a scalable team engagement and technical roles.

**Summary & Role Information**:
ECS Global Engagement Support (GES) was introduced, as a result of the Customer Engagement at Scale workstream within the Best Run ECS Program. The objective is to bring in simplification and scalability to the ECS Customer Engagement roles, streamlining and standardizing activities and processes to increase efficiency, allowing for continuous process improvement, automation, and consistency, along with more scalability to support the forecasted growth of ECS.

**The Role**:

- Ensure quality and consistency of GES supported tasks across all ECS regions.
- Actively lead strategic alignment with supplier to review processes, areas of improvements, and drive demand management conversations.
- Represent GES unit in regular SteerCo meetings with ECS L2.
- Regularly track and report on efficiency gains brought to ECS by GES supported tasks, review processes and work hand in hand with GCE ECS Automation Hub to ensure long-term efficiencies and scalability for ECS.
- Connect on a regular basis with CDM, TSM, and dCEM role owners - as well as process owners - to ensure GES-supported tasks are optimal.
- Actively lead the GES demand management, provide regular status of initiatives to ECS Leadership Team.
- Collect feedback from the Regions and drive necessary improvements.
- Own GES SOPs and WIs, and ensure proper alignment with customer facing role owners.
- Lead and coordinate necessary roll out and KT sessions of GES related topics to the wider ECS audience.

**Experience (Role Requirements)**:

- Experience leading teams and working with cross-functional units is a must
- Experience interacting with Global Executives
- Negotiation and prioritizing the initiatives with business outcomes in mind
- Flexibility to lead a team with diverse culture and different time zones (Asia, Europe, and Americas)
- Proven experience in Project Management
- Deep understanding of Cloud-related topics
- Vast understanding of SAP and the different organizations
- Experience in transformation programs from kick off to implementation, with posterior tracking of efficiencies, reporting, and continuous improvement
- Proven track of working with customer facing roles and great understanding of Cloud processes, customer experience, and automation
- Consulting experience
- Comfortable working in a fast paced organization and handling challenging situations
- Successful track of proposing and implementing process and organizational improvements
- Customer-centric mindset - Experience in engaging with customers, especially influencing senior executives from diverse cultures
- Ability to work under stressful situations
- Excellent internal and external stakeholder management, presentation, and communication skills
- Analytical thinking and decision-making ability; ability to drive change, including influencing skills

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 408327 | Work Area: Information Technology | Expected Travel: 0 - 10% | Car