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Customer Care Success
hace 3 semanas
David Kennedy Recruitment is working with a leading outsourcing/BPO company that is looking to recruit a Polish & German speaking Customer Care Success & Retention Representative for their offices in Barcelona.
Position: Customer Care Success & Retention Representative
Location: Barcelona, Spain
Employment type: Full-time
Remuneration: Base salary.
**DUTIES AND RESPONSIBILITIES**:
- Customer support related to the company's products & services through multiple channels to subscribers interested
- Identify customer needs and expectations and provide personalized solutions in order to keep customer satisfaction
- Onboarding Support to new customers (doubts, incidences)
- Retention and engagement of existing customers
- Design and implement customer retention strategies to increase loyalty and retain business by analyzing customer feedback and negotiating with them
- Upselling and cross selling while attending inbound calls of existing customers
- Constantly update our CRM system with all relevant information collected during customer service activities.
**REQUIREMENTS**:
- Native/fluent in German and Polish (at least C1 level), both oral and written. Fluent in English (at least B2 level)
- Strong customer, business and goal orientation
- Prior experience and roles in the Contact Center or Back Office environments
- Administrative and finance related background (payments, invoicing, purchases orders, collections etc.)
- Strong negotiation skills
- Excellent communication skills (both oral and written)
- Marketing background or previous social media experience is a plus
- Digitalization and innovation mindset
- Assertiveness.
**BENEFITS**:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Referral program
- Guidance and tools to reach your full potential.
