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Complaints Handler
hace 2 semanas
Job Description:
**Join Our Team as a Travel Claims Handler**
Are you passionate about delivering excellent customer service and solving challenges efficiently? **Do you speak Italian or French fluently?** This is your opportunity to be part of an organization committed to customer experience and continuous improvement.
**What you’ll be doing**:
- Manage complaints and requests from internal and external clients within the travel sector.
- Register, control, and resolve incidents collaboratively with other impacted departments.
- Ensure compliance with SLAs established by clients and regulatory authorities.
- Identify areas for improvement through root cause analysis, focusing on the Customer First value.
- Collaborate with the Customer Experience team to enhance processes and services.
- Perform other duties related to the evolution of the role and organization.
**What you’ll bring**:
- High school diploma or equivalent.
- Fluent in Italian or French and Spanish, both spoken and written.
- 0 to 2 years of experience in customer service or related roles.
- Previous experience in claims management and technical knowledge is a plus.
- Proficiency in digital tools such as Microsoft Office (Word, Excel, SharePoint) and other digital platforms.
- Customer-driven attitude, proactive, and problem-solving mindset.
- Ability to work well in a team and a focus on continuous improvement.
**Who we are**:
We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.
**Join a company that helps protect the forests At AXA Partners, we plant a tree for every new recruit (with a permanent contract)
