Direct Response Representative Manager Emea

locations
- Barcelona
- time type
- Full time
- posted on
- Posted Today
- job requisition id
- JR106841
- Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
- We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
- About Genesys
- Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating exceptional experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys helps organizations of all sizes provide empathetic, personalized experiences at scale.
- Job Overview
- The Direct Response Representative Manager will lead and manage a team of Direct Response Representatives (DRRs) focused on inbound lead qualification and pipeline generation. This role is pivotal in ensuring the success of DRRs, fostering their growth, and driving a consistent, scalable pipeline for revenue growth in a dynamic Cloud/SaaS environment.
- Key Responsibilities
- Leadership & Development: Mentor, coach, and inspire the DRR team to achieve and exceed individual and team KPIs. Guide their professional development and career progression within Genesys.
- Process Optimization: Ensure adherence to current inbound sales processes, providing clear direction to the team while continuously identifying opportunities for improvement. Lead and participate in cross-functional projects to improve processes and ROI.
- Collaboration: Partner closely with internal teams and external agencies to align strategies, refine lead qualification criteria, and optimize handoff processes to sales.
- Performance Management: Monitor team performance, analyze metrics, and implement strategies to ensure pipeline goals are met.
- Enablement: Equip the team with industry-leading prospecting tools, resources, and training to enhance their efficiency and effectiveness.
- Culture Building: Foster a positive, growth-oriented culture that promotes resilience, teamwork, and accountability.
- Strategic Input: Provide feedback and insights to leadership regarding campaign effectiveness, team performance, and market trends.
- Cross-Team Collaboration: Work closely with other Business Development Managers to share best practices, contribute to team-wide initiatives, and standardize processes.
- Desired Qualifications & Skills
- Experience: Proven success managing or coaching early-career sales professionals in a sales-driven environment. Bachelor's or Master's degree, or equivalent experience required.
- Industry Knowledge: 5+ years of experience in inbound or inside sales, preferably in Cloud/SaaS or technology solutions.
- Data-Driven: Strong analytical skills with the ability to track and interpret performance metrics to drive improvements.
- Collaboration: Demonstrated ability to work cross-functionally with Sales and Marketing to align objectives and strategies.
- Communication: Excellent verbal and written communication skills to guide the team and present ideas effectively to leadership.
- Coaching Skills: Passion for mentoring and empowering others, with a focus on creating a supportive and high-performing environment.
- Problem-Solving: Adept at managing challenges with flexibility, creativity, and a forward-thinking approach.
- Growth-Oriented: Committed to staying current with industry trends, competition, and technology to foster continuous learning and improvement.
- Why Join Genesys?
- At Genesys, you’ll have the opportunity to lead a dynamic team in a fast-paced, innovative environment. You’ll play a critical role in shaping the future of sales development at a company that values collaboration, diversity, and professional growth.
- Benefits
- Competitive salary and bonus structure.
- Comprehensive medical, dental, and vision coverage.
- Professional development and career advancement programs.
- Join us in driving the future of customer experience with the world’s leading cloud-based CX platform.
- Genesys is an equal opportunity employer committed to diversity in the workplace.
- If a Genesys employee referred you, please use the link they sent you to apply.
- About Genesys:

- Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the A