L1 IT Support

hace 6 horas

DonostiaSan Sebastián, España TIGLOO A tiempo completo

In this search for new professionals, we are looking to create a team of **L1 IT Support technicians**to work for one of our clients, a multinational client from the retail sector.

We will need professionals with **great ability to work as part of a team**, to bring a special care in user support and a desire to work in a high demand environment.

We are looking for you, because of your **knowledge in computer management**(FP I or FP II) **and experience in technical user support** (user workstation, peripherals, Office365, microcomputing...).

Your **responsibilities**will include:

- Monitoring and Managing Support Requests:

- Accurately record and categorize incidents and requests within the ticketing system.
- Ensure thorough ticket tracking until complete resolution and maintain up-to-date information.
- Diagnosing and Resolving Issues:

- Conduct initial diagnosis to grasp the nature of problems or request reported by users.
- Resolve simple and known issues.
- Execute know service requests
- Document solutions for recurring problems in the knowledge base for future reference.
- Escalation and Communication:
- Escalate complex or unresolved incidents to the next level of support or the appropriate team.
- Provide regular updates to users regarding the status and progress of their tickets.

() Please note that service is **provided in Spanish and English during these hours**:M-F 7:00-22:00, S-Su 8:00-21:00**, with rotating shifts to cover it.

The work centre is in **San Sebastian (Gipuzkoa)**, 100% on site in our offices.

**Minimum requirements**:

- Experience in IT user support positions.
- You need to have social skills, both to promote a good working environment with the team, and to have a polite and empathetic relationship with users and other customer staff.
- It is essential to live within the city of San Sebastian, since the position is 100% on site in our offices.

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