Delivery Manager

**Delivery Manager - Billing & Collections** **Location**: Remote (EMEA, LATAM, NORAM) **Role Summary** Lansweeper is transforming its global Quote-to-Cash and subscription management landscape. The **Delivery Manager - Billing & Collections** leads all **Invoice-to-Cash (I2C) transformation initiatives**, owning billing architecture, tax automation, integrations, and the systems that support invoicing, payment flows, collections, and revenue handoff. This role does **not** own BAU operations. It focuses on change, system improvements, automation, compliance logic, and cross-functional delivery across all subsidiaries and billing models. **Key Responsibilities** **1. Leadership & Delivery Ownership** - Lead, coach, and develop a team of analysts, system administrators, and developers. - Own prioritization, sprint planning, and delivery of all I2C system and automation enhancements. - Drive delivery excellence across billing logic, payment processing, collections automation, tax calculation automation, and financial compliance projects. **2. Systems Ownership & Architecture** - Own the I2C systems landscape, coordinating with the NetSuite Lead and Integrations Specialist to ensure: - Stable, scalable integrations (Salesforce Fonoa->ZAB Avalara-> NetSuite Banks /Adyen Finance). - Reliable operation of billing scripts, bundles, tax engines (Avalara), and payment gateways (Adyen, Cleverbridge). - Architect cross-system logic related to tax calculation, jurisdiction mapping, VAT rules, and multi-country billing requirements. **3. Collections & Cash Management (Transformation Focus)** - Implement tools and logic that reduce DSO and improve cash performance. **4. Tax Calculation Automation & VAT Returns (Systems Focus)** - Own tax calculation architecture across Zones, countries, and billing flows. - Deliver improvements in VAT/GST logic, cross-border rules (reverse charge, exemptions), and tax engine updates. - Lead technical enablement for compliant VAT return processes, ensuring systems produce accurate data for Finance and external advisors. - Partner with Finance to ensure tax outputs, audit trails, and reporting meet regulatory expectations across all jurisdictions. **5. Revenue Handoff & Financial Compliance** - Ensure clean GL mapping, revenue element creation, and multi-book accuracy. - Support Finance and FP&A with automated revenue workflows, usage reconciliation, and IFRS-aligned processes. - Maintain SOX-aligned documentation and change control. **6. Customer Experience & Enablement** - Improve the financial customer journey: renewals, invoice delivery, billing updates, refunds, and credit processes. - Support Digital, Assisted, and Enterprise sales motions by ensuring clean and consistent billing data. - Drive adoption of self-service billing and tax-compliant invoicing capabilities. **What Success Looks Like** - Stable integrations and automated billing/tax workflows with rapid issue resolution. - Delivery of strategic initiatives such as: - Dunning automation - Auto-charge / auto-renew - Tax calculation automation & VAT workflows - Payment gateway consolidation - IFRS-aligned revenue automation - Flexible billing for enterprise deals - A high-performing, proactive I2C delivery team. - Strong partnership with Finance, RevOps, Legal, Engineering, and Business Applications. **Requirements**: **Must-Have** - 5-10 years’ experience in Billing, Collections, Finance Ops, Tax Technology, or Q2C delivery in a SaaS/recurring revenue environment. - Strong understanding of NetSuite, billing systems (ZoneBilling/Zuora/Chargebee/Maxio), tax engines (Avalara or similar), and payment gateways. - Excellent communication skills and demonstrated leadership in cross-functional delivery. **Nice-to-Have** - Multi-book (IFRS/GAAP) experience. - Experience delivering automation and integrations using Workato, Celigo, APIs, or similar tools. - Multi-entity / multi-currency and cross-border tax exposure. - Exposure to Salesforce, revenue recognition, and digital sales flows. **Why Lansweeper** - High-visibility leadership role during a major global transformation. - Direct influence on billing, tax automation, subscription management, and revenue scalability. - Opportunity to shape the systems powering Lansweeper’s growth to €500M ARR. - Close partnership with Finance, Sales, Product, Engineering, Data, and Business Applications. **Our Offer**: - **Competitive salary** aligned with experience and SaaS industry benchmarks. - Comprehensive **benefits** package (insurance, pension, allowances, and bonus scheme). - Opportunities for **career growth and learning** — with exposure to product, engineering, and strategic Q2C transformation. - **Flexibility** in working hours and **remote/hybrid** work across EMEA. - Company‑wide events, team meetups, and global engagement initiatives. **Company Info**: Lansweeper is the Technology Asset Intelligence platform that transforms raw