Reservations Agent

Reservations Agent-
- JR-03946RoomsFull timePermanentMandarin Oriental, Barcelona- Mandarin Oriental, Barcelona is looking for a **Reservations Agent** to join our **Reservations Department** team.
- Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
- Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage while representing the very cutting-edge of luxury experiences.
- Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudi.
- The hotel belongs to the Mandarin Oriental Hotel Group, an international hotel management group with more than 38 luxury hotels, resorts, and residences with a worldwide presence in Asia, Europe, and the Americas.
- Mandarin Oriental Barcelona Hotel has 120 rooms, 28 of which are suites. All of our exquisite rooms and suites are uniquely decorated by Patricia Urquiola.
- In addition to accommodation, the hotel has rooms available for all kinds of events, such as weddings, meetings, and business gatherings.
- Regarding the hotel's gastronomy, we have a 2 Michelin-star restaurant, a wonderful cocktail bar, an indoor garden (Mimosa), and a pool terrace where guests can enjoy light dinners or spectacular views.
- The hotel Spa consists of 8 treatment rooms for facial and body treatments, an indoor pool, and a gym.

**
About the job**
- Based in the **Reservations Department** at **Mandarin Oriental, Barcelona**, the **Reservations Agent** is responsible for managing reservations efficiently and providing exceptional service to guests and clients. The **Reservations Agent** reports to the **Reservations Manager**.
- As a **Reservations Agent**, you will be responsible for the following duties:

- Data input into the PMS system in the correct format as set in the PMS Operational manual.- Ensure that communication with other departments, notably Credit, Sales, Concierge, Housekeeping, Front Desk and any other concerned department is maintained with information which pertains to them.
- Prepare daily on-books reports.
- Prepare reservations made the day before for the Reservation Manager.
- Prepare on day cancellation report.
- Prepare cancellation report for the next 10 days.
- Prepare reservation changes report for the day before.
- Answer TSR requests promptly.
- Input TSR reservations into PMS.
- Retrieve previous correspondence.
- File updated correspondence.-
- **
As a Reservations Agent, we expect from you**:

- Strong interpersonal and problem-solving abilities.
- Excellent hotel product knowledge.
- Highly responsible & reliable.
- Ability to work under pressure in a fast-paced environment.
- Ability to work cohesively as part of a team and enjoy multiculturalism.
- Ability to focus attention on guest needs, always remaining calm and courteous.
- Customer-oriented attitude.
- Commitment and professionalism.
- Minimum of 2 years of experience in a luxury hotel.
- English language skills (additional languages are a plus).
- Flexible schedules and hours, willingness to work on weekends & holidays is required.-
- **
Our commitment to you**-
- **Learning & Development** - We craft unique learning and development programs for various stages in your career to help you grow continuously.
- **MOstay** - Enjoy complimentary stays and attractive rates on rooms worldwide for you and your loved ones.
- **Health & Wellness** - We offer a variety of health benefits and wellness programs to support your well-being.-
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Benefits**:

- A staff canteen with a different menu every week.
- Access to a learning platform for training in courses of interest.
- Laundry service providing clean and ironed uniforms.
- A young, fun, and multicultural work environment.
- Complimentary stays and special staff rates.
- Access to tea or coffee at our Coffee Corner anytime.
- Being part of a globally recognized company.
- Joining a team passionate about service and luxury.
- Access to an electric kick scooter & bike parking.
- Regular staff parties and team-building activities.
- Opportunities for career growth within the group.
- Free weekly physiotherapy sessions.
- A day off on your birthday to celebrate as you wish.-
- Mandarin Oriental promotes equal opportunities in employment. We highly value diversity in perspectives, cultures, lifestyles, and personal circumstances. Our commitment lies in ensuring equal opportunities for all and fostering a productive work environment free from any form of unfair or unlawful discrimination.
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