Operations Executive

**Role can be base dout of Spain (Palma de Mallorca) or UK (Edinburgh)**

**Who are WebBeds?**

WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.

Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.

WebBeds is a subsidiary of Web Travel Group (ASX: WEB) - an ASX 200 listed company operating a global digital travel business.

**What makes us stand out?**
- We are a wholesale global travel organization
- We have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries
- We partner with over 430,000 properties in more than 15,000 destinations
- We work with more than 44,000 travel companies in 139 source markets
- We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking

**How will you make an impact?**

We are looking for friendly, dedicated team members with excellent customer service skills and great attention to detail, to join our well established, and fast-growing Destination Management Company.

Working at a steady pace, you’ll be pe part of a secure and collaborative team, who thrive on delivering exceptional customer service. Our supportive management teams are on hand to help you embrace new learning and practice opportunities and guide you through any challenging moments.

We value each of our team members, and that’s why our decision making happens collaboratively.
- The principal function of this role is to achieve successful and profitable operation of all groups handled.
- To work with colleagues in the order to develop and grow the business from specific clients for the Groups Business.
- To deliver the ultimate customer experience by outing the client at the heart of the business
- Develop relationships with clients and become the principal point of contact for them, qualifying, quoting and operating their tours.

**Key responsibilities**
- To ensure the smooth operation of all groups, working closely with Product Team who is responsible to book all services and hotels for your groups to provide them with all the necessary tools in order for them to book everything correctly and according to the offers confirmed to our agents i.e. correct budget for buying rates for both hotel and services, timed itineraries, any additional info they should be aware of during the buying process.
- To assume total responsibility of a booking at 40 days prior undertaking 40 days check and making further adjustment as necessary
- To create and issue final timed itinerary, vouchers, invoicing clients by given deadline.
- To achieve customer excellence by taking all necessary steps to ensure the success of the tour from both the agent and end client's perspective.
- To ensure the financial details of all bookings are accurate and up to date within the Tourplan platform.
- To visit clients abroad and within the UK as and when required
- To organize and accompany clients, potential clients on FAM Trips, inspection trips
- To be a team player and support your colleagues.
- To participate in the emergency cover rota, operating outside office hours.

**The skills we would love to see in your suitcase**
- Fluency in English & French
- Desire to deliver exceptional customer service.
- Results driven.
- Commercial awareness and understanding
- Highly accurate with an excellent attention to detail
- Well-developed written and verbal communication skills
- Ability to make decisions and to work on own initiative
- Team player
- Excellent organizational skills
- Tourism industry experience
- A solid working knowledge of Microsoft Word, Excel.
- Outlook, PowerPoint and the Internet.
- Tourism related degree

**Why choose us as your next destination?**
We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.
Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

International highly skilled group of experts from all around the globe

Dynamic environment with the chance to grow, influence & impact change Disruptive, fast-growing market leader within travel & endless possibilities Culture built on collaboration empowerment and innovation