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With our consumer at the heart your key focus will be:
**Microsoft 365 Adoption & User Engagement**:
- Develop and implement adoption strategy for Microsoft 365 tools aligned with organizational objectives to increase Primo awareness and enhance productivity.
- Design and deliver training programs, resources, and campaigns to increase awareness and usage of Microsoft 365 tools.
- Build a network of internal champions and foster a culture of knowledge sharing.
- Track, analyze, and report on Microsoft 365 adoption metrics, using insights to refine strategies.
**End User Computing and Desktop Services Management**:
- Manage the complete end-to-end desktop life cycle.
- Identify, evaluate, select and enhance technology solutions for end user computing needs, aligning with strategic goals.
- Implement best-in-class infrastructure solutions, ensuring optimal performance and security.
- Manage and optimize Microsoft Intune as the primary platform for Desktop Services, including MDM (Mobile Device Management) of Apple and Android devices.
- Provide alignment, expert guidance, and third-level technical support to the TechOps team and act as a point of escalation for complex issues.
- Track, analyze, and monitor infrastructure performance and health metrics to maintain operational readiness.
**Cross-Functional Collaboration and Stakeholder Management**:
- Facilitate collaboration with business stakeholders and technology teams to ensure alignment and effective delivery of solutions.
- Communicate project progress, adoption metrics, and infrastructure performance updates to stakeholders.
**Knowledge Management & Vendor Relations**:
- Oversee SharePoint-based knowledge portals, ensuring accessible and up-to-date resources.
- Manage vendor relationships with key partners such as HP, App Tech, and Microsoft.
**Data Analytics & Reporting**:
- Develop and maintain analytics and reporting capabilities to support data-driven decision-making for both Microsoft 365 adoption and desktop services.
- Leverage data insights to identify opportunities for continuous improvement and innovation.
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