Product Manager

**Description**:
We’re seeking a skilled and motivated Product Manager to drive the strategy, development, and growth of our premium subscription service, AirHelp+. You’ll take ownership of the product roadmap, define user needs, and collaborate with cross-functional teams to deliver exceptional value to our subscribers. You’ll be a key player in enhancing the AirHelp+ offering, ensuring its continued success and expansion.

**What you'll do**:
**Product Strategy & Roadmap**:

- Define and drive the AirHelp+ product strategy and roadmap, aligning with business goals and user needs.

**User Research & Analysis**:

- Gather and analyze user feedback, data, and insights to understand user behavior and identify areas for improvement.
- Conduct user interviews, surveys, and usability testing to validate product concepts and features.
- Define key performance indicators (KPIs) and track product performance to measure success.

**Product Development & Execution**:

- Collaborate with engineering, design, and marketing teams to define and deliver product features and enhancements.
- Write clear and concise product requirements, user stories and manage the product backlog, prioritizing development tasks.

**Cross-Functional Collaboration**:

- Work closely with marketing, sales, customer support, and legal teams to ensure product alignment and success.
- Communicate product updates and progress to stakeholders effectively.

**Data-Driven Decision Making**:

- Monitor and analyze product performance metrics to identify trends and opportunities.
- Use data to inform product decisions, prioritize initiatives, and generate regular reports and dashboards to track progress and communicate results.

**AirHelp+ specific tasks**:

- Constantly improve the value proposition of the AirHelp+ subscription.
- Find ways to increase customer retention, reduce churn rate, and work on the expansion of AirHelp+ benefits.

**Ideally, you’ll bring with you**:

- A Bachelor's degree in a related field (e.g., Business, Computer Science, Engineering) or an equivalent.
- Proven experience as a Product Manager, preferably in a subscription-based or e-commerce environment.
- Strong understanding of product management principles and methodologies.
- Excellent analytical and problem-solving skills.
- Experience with data analysis tools and techniques.
- Familiarity with agile development methodologies.
- Experience with customer retention and churn reduction strategies.
- Strong communication and interpersonal skills.
- Airline travel industry knowledge is a plus.

**Perks and benefits**:

- Private healthcare.
- Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
- Annual travel allowance.
- Work from anywhere for up to 2 weeks/year.
- Language classes.
- Personalized progression plan.
- Internal training programs and knowledge-sharing events.
- Unlimited, free use of AirHelp’s services.
- Office commute and lunch subsidy.
- Access to mindfulness and well-being platform (Mindgram).
- Team days and Parties.

**About AirHelp**:
At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 2.7 million passengers in receiving their rightful compensation, and we've protected over 9 million travelers through our membership program, AirHelp+. With a global team of 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA.

And there’s more AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a Most Loved Workplace, also for LGBTQ+, women and young professionals.