Revenue Operations Associate

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You'll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.

**Revenue Operations Associate**

**Sales Acceleration - Report to VP of Repeat Business**

**Ebury Madrid Office - Onsite**

Working in a multi faceted role within the global front office team focusing on the dealing and client portfolio management side of the business. This is a unique opportunity for someone to make their mark in a fast growing and high performing business.

**What you'll do**

**Owner of Dealing Efficiency; responsible for front-to-back problem mapping and owning the delivery of improvements related to dealing processes, routines, and policies.**
- Processes (with operations teams etc)
- Optimise Routines (ensure routines such as pipeline reviews are scheduled and taking place, as well as actions logged and followed up)
- Policies & SOPs are up to date
- KPI tracking (resolve issues & evolve)

**Raising the bar on overwatch performance. 'Overwatch' is a KPI measuring client churn and the success of our upsell efforts.**
- In depth analysis and feedback to Heads of Dealing, Country Managers and Dealers. Highlight where we are performing well and/or badly.
- Own and organise local training programs on the various clusters to help capability to upsell; collection accounts, API integration, Playbook hedging programs etc..
- Act as an overwatch champion, providing consistent performance updates to dealers

**Commercial AI adoption and transformation to help manage a large global dealing team at scale**
- Training routines
- Analysis from client calls to show where we are/aren't cross selling products
- Account planning
- Pipeline reviews

**Head of Dealing performance**
- Tracking and showing performance vs metrics
- Supporting problematic areas

**Documentation maintenance**
- Dealing manual
- Commission SOP + any short term incentives

**What you'll need**
- 3+ yrs professional experience within financial services
- Experience in a front office role is preferred, or a background working closely with these teams in a sales operations position
- A track record of strong academic or professional achievement
- Self starting & proactive
- Very strong analytical skills

**Why Ebury?**
- **Competitive Starting Salary** with an **annual discretionary bonus**that truly rewards your performance from day one.
- **Dedicated Mentorship**:Learn directly from experienced managers who are invested in your success.
- **Cutting-Edge Technology**:Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
- **Clear, Accelerated Career Progression**:Defined pathways to leadership and specialist roles within Ebury.
- **Dynamic & Supportive Culture**:Work in a collaborative environment where teamwork and personal growth are prioritized.
- **Generous Benefits Package**:Access competitive benefits tailored to your location, which typically include health care and social benefits.
- **Central** Madrid**Office: A fantastic location with excellent transport links.**

**Ready to launch your career with a global FinTech? Click the 'Apply' Today and discover your potential at Ebury**

You can also connect with me on LinkedIn - Gabriella Cheston

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**About Us**

**Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.**

Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.

At Ebury, we're committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We're proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our **Women's Network**, **LGBTQIA+ Network**, and **Veterans Network**. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams.
- We believe in inclus