Field Office Coordinator Ii

Career Area:
Business Services

Job Description:
Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition
Provides administrative support and coordination activities for field offices.

Responsibilities
- Administration of Field Service Representatives with respect to work order processing from deployment to invoicing.
- Purchasing office supplies, equipment, and other items as required.
- Organizing trainings, medical visits, meetings and conferences (regional meetings, customer meetings, technical conferences).
- Facilitating domestic and international travel arrangements; assisting in payments, expense processing, and purchasing card reconciliation.
- Assist the District Service Manager with budget tracking and tasks, submitting A/R requests as needed.

Degree Requirement
Degree or equivalent experience desired

Skill Descriptors
Accuracy and Attention to Detail:
Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
Level Basic Understanding:

- Explains the importance of accuracy in own function or unit.
- Identifies tasks or outputs that require accuracy and detail-level attention.
- Identifies the procedures for making sure that results are mistake-free.
- Describes consequences of errors within own unit or function.

Collaborating:
Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Level Working Knowledge:

- Demonstrates experience participating in productive collaborative processes.
- Under guidance, initiates collaborative meetings.
- Assists in communicating shared goals with diverse groups and parties.
- Helps promote collaboration across generations, functions, regions, and levels.
- Helps solve business problems and meet business goals through collaborative processes.

Effective Communications:
Level Basic Understanding:

- Describes non-verbal behaviors that influence the interpretation of the message.
- Cites examples of effective and ineffective communications.
- Explains the importance of effective business communication.
- Speaks/writes using correct language, mechanics, and gestures.

Flexibility and Adaptability:
Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.

Level Basic Understanding:

- Explains the perspective that change is inevitable.
- Seeks value in new ways of doing things.
- Easily copes with day-to-day frustrations, adversities and uncertainties.
- Provides examples of flexible and inflexible behavior in the face of change.

Managing Multiple Priorities:
Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Level Basic Understanding:

- Explains basic concepts of time and priority management.
- Seeks guidance in detecting and addressing priority conflicts.
- States own business priorities.
- Describes team or unit priorities.

Office Administration: Knowledge of office administration activities; ability to carry out ongoing office administration tasks effectively and efficiently in support of local and remote teams.
Level Working Knowledge:

- Arranges meetings, schedules rooms, equipment, refreshments, etc.
- Operates and maintains standard office equipment such as copiers, faxes, phones.
- Distributes internal and external correspondence to appropriate recipients.
- Coordinates travel arrangements and expense reimbursements.
- Orders, stocks and distributes office supplies.

Accounts Receivable (A-R):
Knowledge of an organization's billing requirements; ability to utilize the proper tools and follow accounts receivable practices and procedures.
Level Basic Understanding:

- Lists the basic concepts of accounts receivable.
- Describes the basic steps and tools for maintaining accounts receivable information.
- Reads and interprets basic accounts receivable reports.
- Explains the purpose, content, and distribution of standard A-R reports.

Purchasing Tasks and Activities:
Knowledge of policies, regulations and processes of purchasing; ability to use practices and procedures for procurement of materials, components, equipment and services.
Level Working Knowledge:

- Records documents of purchasing tasks and activities, such as orders, bidding.
- Uses available procurement systems and tools.
- Ensures compliance with procurement regulations and c