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Do you have a positive attitude with a go-getter mindset? Are you interested in learning more about customer satisfaction in Medical Support? Would you like to join a globally thriving BPO company?Good, then this might be your entry ticketYour responsibilities and impact as Medical Technical Support will be: Take care of inquiries and technical issues from patients and provide support via e-mail and phone callsMaintain and update the patients accountsObservation of ongoing procedures to guarantee the compliance of set standardsReport and analyse patient and device information, dispatch replacement products and samples and catch up with patients according to departmental standardsDealing with sensible dataEnsure high quality service and client’s satisfactionSkills, qualifications and interests you need to succeed in this role:You speak German at a native level and perfect EnglishYou are based in Barcelona and hold the NIE and SSNYou have strong experience in technical support and troubleshootingYou are interested in medical innovationsYou have knowledge of all Windows/Mac OS X operating systems and related web browsersYou have excellent listening and problem-solving skillsYou have the ability to convey empathy and trustworthinessYou can handle sensitive data reliablyWhat's in it for you:A full-time job, 39h/week with rotative shifts Yearly salary of 23500€ gross (split in: 19520€ gross/year + 1339,8 € gross/year language bonus + 2640 € gross/year project bonus)A modern and conveniently located office near Glories, with an international teamGreat growing opportunitiesYour Future Company: This fast-growing multinational company has more than 50.000 employees helping over 500 globally acknowledged brands to provide a first-rate customer service experience. Combining technology with a human touch they achieved a worldwide presence and credibility in the outsourcing scene. They are welcoming new talents to join them in their office in Barcelona.
