IT Service Desk Specialist
hace 2 meses
Company DescriptionWe are a Digital Product Engineering company that is scaling in a big way We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 26 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come inJob DescriptionClassification and Prioritization of Incoming Requests: You will be the first point of contact for our internal and external customers via phone, chat, email, and our service portal. You are responsible for classifying and prioritizing requests based on their urgency and importance.Preliminary Qualification of Reports: You will receive reports, whether by phone or through our monitoring system, and perform an initial qualification to understand the issue at hand and initiate an efficient resolution.Resolution of Tickets: You will handle and resolve tickets within the scope of First and 1.5 Level Support.Your expertise includes but is not limited to: SAP, Application Management Services, M365 APPs, Citrix, VPN, client software, catalog orders, password management, mapping network drives, remote assistance & connection, requesting tokens, various applications, software assignments, as well as support for Windows and Mac systems.Ticket Preparation and Routing: You will prepare tickets for processing and route them to specialized teams as necessary to ensure a quick and efficient resolution.Ticket Tracking: You will take ownership of tracking tickets in accordance with ITIL standards, ensuring timely resolution and communication with stakeholders.Process & Knowledge Management: You will actively contribute to process improvement and knowledge management, train new team members, act as a technical point of contact (SPOC), and work closely with project management on customer escalations.QualificationsMust have Skills:Fluent in German and English, both spoken and written, to effectively communicate with our diverse client base and within our international team.Experience in IT support, ideally at a Service Desk or in Application Management.Strong customer orientation and excellent communication skills.Ability to explain complex matters in an understandable way.Experience with the mentioned technologies and applications.Ability to work independently and under pressure.Team player with a commitment to continuous improvement.Additional InformationWe are a remote first company. We have modern offices in central locations with high-tech equipment. MyN Employee Participation Program - Nagarro. Attractive development opportunities. Time flexibility. Internal promotion. Flexible remuneration.
#J-18808-Ljbffr
-
Service Desk Escalation Specialist
hace 1 semana
España TransPerfect A tiempo completoWe are seeking a detail-oriented and experienced Service Desk Escalation Specialist to join our team. In this role, you will be responsible for managing service desk escalations, working with solutions engineers across multiple regions, and providing updates to operations managers. You will be responsible for ensuring that all service desk escalations are...
-
Service Desk Escalation Specialist
hace 6 días
España TransPerfect A tiempo completoWe are seeking a detail-oriented and experienced Service Desk Escalation Specialist to join our team. In this role, you will be responsible for managing service desk escalations, working with solutions engineers across multiple regions, and providing updates to operations managers. You will be responsible for ensuring that all service desk escalations are...
-
Service Desk Escalation Specialist
hace 4 días
España TransPerfect A tiempo completoWe are seeking a detail-oriented and experienced Service Desk Escalation Specialist to join our team. In this role, you will be responsible for managing service desk escalations, working with solutions engineers across multiple regions, and providing updates to operations managers. You will be responsible for ensuring that all service desk escalations are...
-
Service Desk Escalation Specialist
hace 4 días
españa TransPerfect A tiempo completoWe are seeking a detail-oriented and experienced Service Desk Escalation Specialist to join our team. In this role, you will be responsible for managing service desk escalations, working with solutions engineers across multiple regions, and providing updates to operations managers. You will be responsible for ensuring that all service desk escalations are...
-
Bl-888 - It Product Owner - Service Desk
hace 3 días
España buscojobs España A tiempo completoBL-888 - It Product Owner - Service DeskBarcelonaEUR 30.000 - 50.000To strengthen our Global IT Hub in Barcelona, we are looking for a IT Product Owner - Service Desk to be part of our Global IT Service Desk team.Position SnapshotType of Contract: PermanentStream: IT Service ManagementType of work: HybridWork Language: Fluent Technical/Business EnglishThe...
-
(Fiy167) | It Service Desk Agent
hace 1 semana
España buscojobs España A tiempo completoWe're looking for motivated, engaged people to help make everyone's journeys better. The IT Service Desk Agent position is part of the company’s IT Operations function. The position is responsible for providing Level 1 IT support (email queues, ITSM tool, MS Teams-Chat) to the organization, acting as a single point of contact for Gategroup internal users....
-
IT Service Desk
hace 3 semanas
España Hays A tiempo completoHAYS TECHNOLOGY ES LA LÍNEA DE CONSULTORÍA DE NEGOCIO DEL GRUPO HAYS Desde HAYS estamos colaborando con una de las principales empresas de comercio electrónico. Esta empresa se encarga de brindar una infraestructura tecnológica y marketing de alcance para ayudar a las marcas, comerciantes y empresas que brindan productos, servicios y contenido digital....
-
Service Desk
hace 2 meses
España Hub Talent A tiempo completoRequisitos:Más de 10 años en el Departamento de TI gestionando equipos en torno a Service Desk, Help Desk o gestión de Soporte al UsuarioImprescindible Nivel de Inglés B2/C1Formación Técnica (FP o Ingeniería IT o Telco)Sólida experiencia en la gestión de equipos de al menos 10 personasImprescindible experiencia en herramientas de ticketing y...
-
Service Desk Analyst
hace 2 meses
España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office. Position: Service Desk Analyst Location: Budapest, Hungary Work model: hybrid Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Handle incoming contact...
-
Service Desk 24X7 It · Barcelona · Híbrido
hace 4 días
España buscojobs España A tiempo completoDescripción del empleoMalthus Darwin es una empresa de Consultoría, especializada en la búsqueda, selección y evaluación de perfiles IT. Nuestro principal objetivo es proporcionar los mejores recursos humanos a nuestros clientes con la mayor rapidez y la máxima eficacia ofreciendo siempre un servicio de calidad.Actualmente estamos buscando un perfil de...
-
Junior IT Service Desk Specialist
hace 2 meses
España Nagarro Inc A tiempo completoWe are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 26 countries, to be exact). Our work culture is dynamic and...
-
Service Desk 24x7 IT · Barcelona · Híbrido
hace 3 semanas
España Malthus Darwin A tiempo completoMalthus Darwin es una empresa de Consultoría, especializada en la búsqueda, selección y evaluación de perfiles IT. Nuestro principal objetivo es proporcionar los mejores recursos humanos a nuestros clientes con la mayor rapidez y la máxima eficacia ofreciendo siempre un servicio de calidad.Actualmente estamos buscando un perfil de Service Desk 24x7 para...
-
IT Support Specialist
hace 1 semana
España Exceltic A tiempo completo¿Quieres formar parte de la experiencia Exceltic, una empresa con estrategia centrada en las personas?¿Tienes inquietud por conocer el sector técnico y tecnológico?¡Ésta es tu oportunidad! En Exceltic estamos en búsqueda activa de un/a IT Support Specialist.✅Tus funciones se centrarán en:Apoyo in situ, , aprovechando completamente los servicios IT...
-
Service Desk Analyst
hace 1 semana
España Intertek España A tiempo completoMultinational company located in Bilbao wishes to incorporate a person to service desk analyst reports hierarchically to the IT Manager.Activities:Ensuring ongoing operations and providing L2 and L3 support to users.Support of Windows servers, VMWare and VEEAM infrastructure. Managing permissions and file sharing via Active directoryCoordination of external...
-
[L319] It Service Desk Agent
hace 4 días
España buscojobs España A tiempo completo(L319) IT Service Desk Agent (German-speaking) - On-siteBarcelonaEUR 10.000 - 30.000Experience the power of a game-changing careerAs an IT Service Desk Agent in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.What you will do in this roleAs an...
-
IT Service Desk Technician
hace 2 meses
España Trexon A tiempo completoPosition Summary: The Support Technician will provide fast and useful technical assistance and is responsible for providing general support to our corporate and field employees. The candidate should be familiar with maintenance and support of a Windows enterprise environment. Candidates must have great technical knowledge and be able to communicate...
-
Service Desk Analyst
hace 4 días
España Intertek España A tiempo completoMultinational company located in Bilbao wishes to incorporate a person to service desk analyst reports hierarchically to the IT Manager. Activities: Ensuring ongoing operations and providing L2 and L3 support to users. Support of Windows servers, VMWare and VEEAM infrastructure. Managing permissions and file sharing via Active directory Coordination of...
-
Finnish Service Desk Agent
hace 2 meses
España Recruit4Work Sl A tiempo completoAre you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...
-
Cap Service Desk
hace 1 semana
España Digital Talent Agency A tiempo completoSeleccionamos un Analista programador CA Service Desk con experiência den diseño técnicoy programación en el mantenimiento de aplicaciones desarrolladas con la tecnología CA Service Desk. El puesto se desarrollará 100% en remoto, pero habrá visitas puntuales a cliente (ubicado en el centro de Madrid) - Ref: BLV - Madrid, España - Indefinido -...
-
IT Site Support Specialist II
hace 3 semanas
España Advanced Energy Management Limited A tiempo completoAdvanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AE’s power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment,...